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Arrived at 1510 hrs, check in is 1500hrs. We were given room 215, as we opened the door, we saw dirty dishes, unmade bed, towels on bathroom floor. Returned to reception, they apologised and gave us room 212. I thought maybe a room upgrade or a complimentary drink at the bar would have been a nice gesture for their mistake. However, we weren't offered anything. Room 212 was clean and well presented with a balcony over looking the park. The superkingsize bed was so comfortable. Lovely toiletries, fluffy towels, robes and slippers. Complimentary sparkling and still water in the mini bar. Nespresso coffee machine in the room and a good selection of teas. We enjoyed the pool, sauna and jacuzzi. Had a couple of drinks at the bar, €32 for 1 gin & tonic and 1 bacardi and coke. Bar service was swift, friendly and professional. We didn't eat at the hotel. We walked through the park to the town, very handy. Check out time is 1200 hrs which is great. I feel that reception staff weren't very friendly, I think there may have been staff training going on.

We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.

Ongeloofelijk ongeïnteresseerde check in door ”dame” aan de balie die nauwelijks opkeek bij het inchecken en eerder wat murmelde dan sprak. Het was 32° en ze weigerde om het proviand van onze quasi ontdooide koelbox te bewaren in hun frigo wat in andere Campaniles en alle andere hotels door de jaren heen steeds probleemloos gebeurde. Klantvriendelijkheid below zero dus. Kamers wel heel mooi en modern gerenoveerd. Meteen ook het enige pluspunt van ons verblijf. Geen avondrestaurant (dat wisten we op voorhand) en een schraal ontbijt. Service bij ontbijt wederom nors en absoluut niet vriendelijk. Het personeel mag dringend een voorbeeld nemen aan hun collega's van Campanile Saumur die bewijzen dat het echt wel heel anders kan. Campanile Pau ziet ons in ieder geval nooit meer terug ondanks hun superieure kamers.

This is a hotel in downtown Pau, close to all the main sightseeing. The room is spacious and cozy. Bathrooms have been renovated and the mattress was comfortable. Staff is courteous and attentive. Breakfast costs 11 €, good deal for France.

We had very enjoyable stay at this hotel, which is conveniently situated and in a quiet location. We arrived by train and took a taxi to the hotel. It is only a short ride but the town centre and hotel is an uphill journey; alternatively, there is a funicular which can be used to avoid the uphill section. We walked to the train/bus station for our excursions on public transport and also when leaving Pau. A warm welcome greeted us on our arrival and we found all the staff we met very friendly and helpful. Our room was clean, comfortable and we had plenty of space; the bed was very comfortable and the shower good. A very good breakfast was provided. We would certainly use this hotel again if returning to Pau.

J ai réservé cet hôtel du Jeudis 5 décembre à ce matin 9 décembre ,or hier soir en rentrant le lit semblait être fait ..mais quand j'ai ouvert le.lit..surprise c'était fait n' importe comment.Le drap de dessous était mal mis et tout chiffonné..j en ai fait part ce matin à l 'accueil...qui n en avait rien à faire..donc je le signal car c 'est pas Professionnel du tout.!