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Not a warm welcome from the landlady (we presume). Accommodated in Jemima’s Suite away from the main pub, decent size with wall-mounted tv and plenty of drawers for clothing as well as a wardrobe and a lovely comfy bed. Let down by a torn throw, cobwebs and grubby bathroom. The hand-wash bottle was a decent brand but had been refilled with a cheap replacement and the bath mat was falling apart. There was grime along the bath panel and around the wall-heater cable. Food was fantastic albeit relatively expensive for pub food - we paid £91 for a main course only dinner with two drinks each. I asked for a G&T and wanted to try the Cotswold Gin which was on the top shelf - the landlady tutted and rolled her eyes because she had to get a chair to stand on to reach it. They only serve two draught lagers, Amstel or Heineken and on the Saturday afternoon (while they were showing an England rugby match) they ran out of Amstel! Over all, great restaurant and great location, but overpriced for the standard of accommodation, which was average. Landlady needs to learn some customer service skills!

This weekend we had lunch with a large group of friends at the New Old Inn. On being sat for the meal no one asked us if we wanted drinks - not then or at any time during our meal. Water was provided. During the meal we weren't asked, as is customary, if everything was OK with our food or if there was anything else we needed. Most odd. In fact, those waiting on us, especially the 2 gentlemen, seemed unhappy to be there and were, when passing behind diners chairs or reaching across the table, quite unmannerly and also particularly noisy, banging crockery on the table at the rear of the dining room. Onto the meal - 2 pieces of bread cut in half (for 4 people) on a plate but no side plates and no butter knives so we used our starter knives and ate bread from the tablecloth. The prawn cocktail starter was ordinary but passable. I was really looking forward to the main course - the menu read, 'Gloucester Old Spot Pork, Crispy Crackling, Bramley Apple Puree, served with Roast Potatoes and Seasonal Vegetables' - sounds good! In reality I had 2 slices of pork, both with generous layers of fat and wet, floppy skin. Not the crispy crackling advertised. I politely asked the waitress if she could bring some crackling. She returned to tell me that they didn't have any crackling and that the pork was all gone. Apple sauce came but no serving spoon so we used our main course knives. The roasties (plural) consisted of 2 small potatoes. Descriptively correct, though a little mean, but overshadowed by the 'seasonal vegetables' which consisted of a slice of carrot and one broccoli spear. Again, not a lie as it was more than one vegetable, but they couldn't have economised more, except by serving individual peas! I know portion sizes have shrunk in our current economy but this is taking it to a new level. The desert was apple crumble which would have felt at home in any school canteen. And the price of this gourmet fayre? £56 for 2 people. Please find an alternative if you are contemplating booking, especially if it's for an occasion. We couldn't recommend this hotel and will never return, which is a shame as we regularly visit family living just 20 minutes away and are always looking for great eateries, We won't forget it, though, so we've put it in the 'making memories' pile.

Perfect for a one night stay. We were spending a weekend in the Cotswolds and my partner booked Yen which worked fine for us- we loved the view from the window across the water. Ideal location for strolling out to pubs, restaurants etc and a grocery shop just downstairs. We managed to get parking just a few minutes walk down the street which was free from when we arrived at 6pm on Saturday evening, until 10am Sunday morning (when we would have left anyway). Breakfast was very tasty. Agree the room and bathroom are small and if you have a lot of luggage probably wouldn't recommend, but for us only staying 1 night and with small bags it was fine!

My stay at Chestnuts B and B was phenomenal! The room was adorable, quaint, and fit the whole vibe of the Cotswolds. It looked exactly how the online pictures portrayed it which was such a plus when walking into the room. The actual space was so comfortable, I wish I could have stayed even longer! The staff were so kind and welcoming and it felt like a little home during my two day visit. The location was perfect and central. The room and experience totally matched the price. I would recommend this B and B to anyone visiting Bourton-On-The-Water — it is one of my favorite places I have ever stayed in! 11/10 experience!!

Amazing welcome at this guest house, visited for my mum's 80th and I stayed in the single room whilst my mum and niece stayed in the twin room. Couldn't fault the rooms which were tastefully decorated. Comfy beds and excellent service from the staff. Even arranged booking a table for our evening meal. On-site parking and only short distance walk into the village (which was picture perfect!) Breakfast was stunning and willing to adapt choices if asked. Will definitely be returning