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My stay was to have been 7 nights- two of those I was not even on property, but still kept my room, while in Venice, in order to keep larger luggage and items I did not need here. The early evening front desk gentleman, is curt, impatient, and then as you walk away says things about you literally behind your back, but so you DO hear him. I was so deeply hurt. All I was asking for was a couple of bottles of water for my room. He was I and my husband are Diamond Status/ have close to a million points accrued with them, with this hotel group, and he treated me so unkindly, that I am literally leaving the property, 3 days early and going elsewhere. IT really set a tone. The restaurant service staff, works sooo hard, but the food is sub par, and a limited repetitive menu. I have been in 3 other properties on this ”Tour Of Italy”, and I simply do not recommend it. Their bar: whereas other properties are all back to functioning normally in a world that has seemingly recovered from Covid, this property has zero bar stools, so you have to stand at the bar, and are not encouraged to stay, and the setting is not at all conducive to enjoying a drink. Rather, they have seating in a BRIGHTLY lit area, seemingly cafeteria style.. which is not conducive to relaxing, and decompressing from your day. However, other Crown Plaza Properties in Italy, do have what would be deemed normal, traditional, bar and lounge settings. SO, what is the problem with this place? This was my birthday trip, and I deeply regret coming here to stay- for soo many reasons. OH, and they were doing construction right across from my room, to the point I could not sleep!!! I called downstairs more than once begging them to stop, that I was sick and needed to rest- they essentially told me ”Too bad”, ”The construction had to continue”, and offered absolutely zero in compensation for the noise and preventing me to sleep.

We were with the family during the period of the untapped bridge, we were very kind and ready to meet the needs of our customers, clean, hot, super silent room with large bathroom and all comforts, The room was cleaned and the room was cleaned.

We were booked a three-bedroom, we were given a family, two bed and a two-story bed. The room was clean but there was a stubborn smell of cigarettes. They asked to change the room because they were not smoking themselves and were with the child, but we were refused, citing that there were no free. Opened windows on the staircase and in the room to pull everything out. Breakfast did not take. In the shower everything is working and clean. Shampoo, limonium. Comfortable beds, refrigerator, TV.