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I reserved two rooms on points and arrived from AKL at 630am with my family of 4. I knew we were very early and had expected we wouldn’t be able to check in. We were greeted by Front desk manager Anna (sp?). She initially told us we could store our luggage and use the gym to change our clothes. After a few minutes m, she came back and said she was able to get two rooms for us to check into immediately. It was greatly appreciated. After that, check in was quick. My Diamond status was recognized and was offered free continental breakfast. We were given rooms 109 and 111 which are connecting. The rooms were well appointed and very stylish. Everything was modern from climate control to all the outlets available (including wireless charging areas on nightstands). Don’t worry if you don’t have an adapter here! The mattress is very comfortable, but I didn’t like the pillows. They made my neck hurt. Bath products are Crabtree and Evelyn and the water pressure is great. We did use room service one night and it was delivered within 30 minutes. The crispy Korean chicken was quite good. Breakfast in the restaurant is also good. $20 for continental and $30 for full. Standard options available. All the staff in the morning were friendly and welcoming. The location is about 25-30 mins from AKL, and south of CBD. It’s a good spot to base out of if you are exploring area south of Auckland. There are McDonalds, Pizza Hut, Sushi, and convenience store all across the street (5-10 min walk). This is not a place to stay if you are looking to explore CBD or are looking for a lot retail and food within walking distance. But for us, it was just fine. The entire property is new and there is a great modern style to it. All the staff were courteous and welcoming. I would stay here again and recommend it to others.

As a local this is a dissapointing review to write. We continue to give this place a chance but we have hit the final straw after years of it slowly going down hill. Trying to celebrate the husbands 50th bday we went there on a Monday night so it was incredibly quiet. Lemon in the gin and tonic was rotten so needed it to be remade. Manager did his best and we cant fault him. An hour after ordering he came and told us there were issues in the kitchen and the head chef had been called in to help as the new chef is clearly not a chef. Kids pasta was well over cheesed and barely edible. The Thai Chilli mussels the husband and I got as an entree was served with the over cheese sauced from the kids pasta and no thai chilli sauce at all. Husband's steak was barely edible and it was all very underwhelming. We won't be going back to eat until something dramatically changes.