Best Whakapapa Village Hotels

The hotel has very friendly staff, there is an option to rent hiking and skiing equipment, the rooms have their own bathrooms, and some basic kitchen things, such as plates, are provided in the rooms. An option of a whirlpool is also nice. Just be careful that the views from the rooms on the pictures only applies to the rooms on the side down from the hill. The side up to the hill, such as where we had our room, faces a parking lot with facility's background. I visited the place in December and at that time, there was no vegetable at breakfast buffet, just some canned fruit. I would have very much appreciated some veggies. Other than that, you are close to the national park with a lot of hiking trail options around, especially if you have a car.

No staff on site. We were the only people staying and it felt unsafe. Doors to the building were unlocked and open to anyone to enter. The contact 'Mike' was in the Philippines, and was unhelpful. We were given the wrong room. Booked a family room for 5 with a bunk bed, double bed and a single. The single bed was a bunk on top of the double. Not suitable for our friend over 6ft tall. Mike said that was the right room. We initially wanted the family room with ensuite but were told that wasn't available (weird, since no one else was there). Room wasn't clean, there was an m&m on the floor. Female bathrooms had chopped hair in the sinks. People came in as 'cleaners' when we popped to the shops for 10 minutes. Apparently stayed in the house behind the lodge and felt like they waited for us to leave before coming inside. Sneaky and rude - didn't introduce themselves earlier when we were at the lodge all afternoon. They appeared to be tourists, probably working illegally. The lodge was 15degrees the entire time. We were cold from the walk and messaged Mike saying we were cold and asked for some wood for the fire. He said fire doesn't work and 15 degrees was a 'good temperature', the central heating kicked in only when the temp dropped below 13 degrees. Didn't help us further. It was warmer outside. There were no extra blankets offered. Spa wasn't working and probably hasn't for ages. Showers were hot and kitchen appliances worked fine - the only positives really. Overall, a poor stay.

Slightly awkward check in but is incredibly convenient and a great price

after being informed our other accomdation was closing down, we were lucky to discover here & book a one night stay. the room was fabulous, at the front of building, with a balcoy looking out to the mountains. everything was clean, comfortable & cozy. A good nights sleep, we were not bothered by road noise. A basic breakfast was left for us in the upstairs kitchen, that was enough to start our day, plenty of tea/coffee available. There are 2 eating places a short drive away, but only one was open on our stay, which was understandably, crazy busy. Thank you.

There is very little light pollution in this area, the night sky is beautiful, and long exposure can draw out the Milky Way The room is too small and the suitcase is difficult to open There is a bit of a question mark about the service in the restaurant. The lamb knee was replaced three times and it was still icy next to the bone. It needs to be replaced the fourth time.

Neat place to stay. The king pods have everything you could need and the bath outside - what a bonus after a four day tramp. Soaking in hot bubbles bliss. Great staff. Very accommodating staff, super friendly and happy to go the extra mile to make your stay easy peasy lemon squeezy!!

Great accommodations - very clean and well-appointed room, easy to access laundry and amazing breakfast. If you’re doing the Crossing, definitely get lunch - the sandwich and other items were fantastic!! The shuttle picks you up and drops you off right in front of the lodge which was great after a tough hike.