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rating would be higher if not for problems in the restaurant. the hotel itself is lovely. desk staff very personable and helpful. we stayed in the king bed suite. separate bedroom, two balconies, lovely large bathroom, strong AC. the wi-fi was quite poor, cutting out regularly. nice view of the church and the valley across the road. area very quiet starting at dusk. but be aware that on Sunday evening it seems that a large quantity of people come to that church for mass. traffic became an issue. at least on our Sunday. we enjoyed the convenience & variety at breakfast. but dinner at the restaurant was full of problems. we were told we needed a reservation so we made one for 7p. when we arrived on time, the door was still locked. once we we let in, the two staff on the floor appeared to be just setting up for the evening. once seated, there were 3 parties inside, 2 of us, 2 gentlemen from UK, and a party of 17 (!) clearly from a tour group. this large party became the focus of the floor staff to our detriment. when we did get attention, the server was surly, barely interested in answering menu questions. and once the food arrived, were given the wrong dish not once but twice. rather than wait for the correct entrée to be produced, i ate what was served, a veal dish similar to a tenderloin steak. the salad and vegetables served with the meal were very tasty and the veal wrapped in bacon was good for the first couple of bites but once you got into the meat, it was clear that it was barely cooked. i know veal shouldn't be cooked beyond medium rare but this was barely warm. very disappointing. and trying to get any help while the two staff gave almost all their attention to the table of 17 was really frustrating for us and the other gentlemen hoping for a nice meal. management needs a better plan to handle large parties. maybe restrict other diners until large party has departed.

We weren’t wowed by this place, I think an average rating is fair. Check in was fine, the price of the room I think is too much but choice of hotels is more limited in this region. The room was a little dated but the bathroom was better, everything was clean. A minibar fridge with not much in it which is helpful for bringing your own drinks. The bed was two singles put together, but also the sheets and duvets were for single beds put together which is always a bit strange when you’re a couple. Be careful with the room you book, I didn’t pay enough attention. We booked a superior terrace room with view to the dam. The view can’t be seen from the room really, our view was of the back of the kitchen. The terrace is a balcony like section with a short wall and then a road, which is an access route it seems for some guests and staff. I just didn’t feel like there was much privacy in the room with the door open or sitting out on the terrace, I’d have preferred a balcony if I was doing it again. I did check if I could upgrade and unfortunately nothing was available, so my fault but study the rooms carefully. We spent a lot of time listening to next doors TV through the wall, we complained but ultimately its poor sound insulation and even when the guy turned it down a bit we could still listen along to Sky News headlines. The breakfast was quite good, wide selection in the buffet, restocked regularly. The glasses are stupidly small so you get about theee sips out of them and you’re up to refill again, these should be changed. We found the dinner not as good, and very expensive. €4 for a single slice of bread and some olive oil, service was patchy. The ambience isn’t amazing and the guests skew a bit geriatric. The restaurant choice close by is quite small and all really require a drive, but we had a better time elsewhere. The pool is nice, there are numerous areas to sit and admire the very good view. The pousada itself is an interesting venue. Of all the places we visited on our northern Portugal trip we found this hotel the most disappointing - not because there’s anything massively wrong with it but just the little things I’ve mentioned here dragging the experience down. We may have been the wrong clientele, the guests mainly seemed to be older groups and couples who perhaps enjoyed the older style hotel on offer.

Simplesmente horrível. Foi mesmo uma grande deceção. Não recomendo!!! O nosso quarto, que era minúsculo, ficava situado na cave, o que significa que a janela ficava abaixo da rua, e por isso não era possível abrir as portadas e muito menos a janela, também não interessava, pois a vista eram os pneus de uma carro; o acesso ao quarto é por fora do edifício, ou seja, para fazer o check-in foi preciso descer 34 degraus com o trolley e com o saco de viagem, e depois foi preciso subir os 34 degraus e sair do edifício para chegar ao quarto, mas a funcionária que nos acompanhou, também não perguntou se era preciso ajuda...... e se estiver a chover não há hipótese de chegar à zona de refeições e à receção sem apanhar chuva. No quarto também não se apanhava Wi-fi. Quanto à piscina, é preciso ir de carro ou fazer uma caminhada de cerca de 20min, pois fica a 950m., aliás, a piscina fica no ”Bar da Piscina”. Era para ficarmos duas noites e apenas ficamos uma, e, porque, como chegamos por volta das 19.30h já não conseguimos reservar noutro lado para ficar nessa noite....

This Pousada is located in an old Monastery. The owners have done a super job of creating a modern up to date hotel out of what was a former Monastery. The conversion from Monastery to Hotel had been tastefully and sympathetically done. This Pousada is a bit remote to get to and in a small town that has two cafe bars. We arrived here on a Sunday when the two local cafe bars were closed leaving us with no alternative but to dine an the Pousada restaurant. The meal was acceptable but a bit expensive for what it was. On arrival it is necessary to check in at Reception which is on the first floor. Ordinarily this would not be a problem but it is a problem when 30 or so guests are trying to check in at the same time with one small lift only available for the guests and their luggage. It took us half an hour to reach our room. Our bedroom was far too small to accommodate two adult guests. There was nowhere to leave a suitcase open which most touring guests living out of a suitcase need to do. Lighting In the bedroom was a waste of space. Impossible to read a book in bed. Our bedroom was badly designed. The bathroom door opens out on to the wardrobe door and bumps into the person using the wardrobe. The rail in the wardrobe is too high to be used with ease. You need to be a Giant to reach the coat hanger hooks. There were no instructions as to how to work the air conditioning. There were no instructions as to how to work the television. In the bathroom there is a notice from the hotel asking guests to save water. The hotel could lead by example and provide a plug for the wash hand basin. The wash hand basin plug was noticeably missing. This is because the wash hand basin did not have an over flow pipe. Within a few seconds the basin would fill with water and cause a flood. Whoever thought of installing a hotel wash hand basin that you could not use properly ought to be reprimanded. This hotel need to take out all the existing plug less wash hand basins and replace them with new wash hand basins with plugs and overflows. The cost should be recovered from the person who designed such stupid plug less wash hand basins. The one good thing about this hotel is the fact that the Toaster at Breakfast did work.