Four Points by Sheraton Ciudad Juarez

It was good, did not really interact with staff except for checking in. The pillows had a bad smell to it.

I still trying to figure it out. I booked the hotel through *******. Specifying the day I was checking in and the day I was checking out. When I arrived at the hotel, for some weird reason, the hotel had my ******* reservation for a different day, 7 days prior. In the hotel they had as a No show. So, when I show up after driving more than 7 hours, the employee of the hotel tells me that I don't have a reservation even though in my ******* app it shows that my reservation is for the day I arrived. Nevertheless, the hotel didn't want to take responsibility and they blamed *******. So I am in another country, very exhausted after driving more than 7 hours and waiting for an hour to cross the border without a reservation, without a place to stay.

Clean room and friendly staff. Bar has old fashioned in the menu, but it isn’t good. Everything else is solid.

Definitely top place to stay when visiting Juarez Room was clean and amazing. Staff was super friendly and welcoming

Poor costumer service. Front desk staff didn’t let us finish a sentance right away cut us off and said they weren’t in change of late check out until next shift would show up. Called front desk in the middle of the night nobody answered. Rooms are extremely hot!

Everything about this hotel is 5 stars ,from the parking to the rooms everything is excellent,

Hotel was nice and clean, everything was perfect but the water pool was pretty cold, couldn’t really enjoy it.