Home2 Suites by Hilton Clearwater St. Petersburg Ulmerton Rd

Pool closed down after we checked in. We paid for a pool to swim in and feel cheated we didn't get to use it.

I stayed at the hotel for two nights for my son to play baseball. we checked in on Sunday, June 21st and checked out on Tuesday, June 23rd. Although we had a flight leaving the Tampa Bay airport after 4pm on Tuesday, we had lost/forgotten something in the room. When we went back to try and get in at about 2pm, our keys didn't work but we asked housekeeping to let us in. Although there was a language barrier, she tried to have us go down to the front desk but I told her we were in a hurry to catch our flight. She understood enough and called down to the front desk and then let us in the room. The room had not been cleaned yet and we were not there very long. We rushed to the airport and got on our flight home. The next day, the hotel had charged me for an entire day. I never authorized that charge. I called to speak with the general manager, Sarah. Wednesday was her last day before going on vacation. I left her a message but never heard back from her. I called Thursday and Jacob at the front desk transferred me to the assistant manager, Catherine. Again I left a message and again I was ignored. I called again on Friday, and again Jacob tried to get Catherine to pick up the phone and she refused and said to send me to general reservations. On Monday, I called again, and again there is not anyone but the front desk who doesn't have the authority to do anything. I have repeatedly asked for contact information to someone above Sarah and Catherine and I was told they don't have that information. So a week has gone by and no resolution. The customer service at this hotel is some of the worst I have ever experienced at any hotel I have ever stayed at. Although I am a member of HGV Max and have stayed in Hilton branded rooms throughout the country and even a few abroad, I am appalled at the leadership at this Hilton branded hotel. I give this a one star rating and if I could give a zero star, I would. And, if management happens to see this review, I am available to discuss at anytime and I hope that both of their performance reviews indicates that there are better candidates for such positions of leadership. They need to understand what hospitality and service really mean, which in my opinion, neither of them have a clue and it is their actions that are a direct reflection on the Hilton brand. So very disappointed.

This hotel was extremely accommodating and went out of their way to support me during my stay. They granted access to a conference room to conduct my online meetings. They also provided an extended checkout time, which enabled me to complete my work before getting on the road. Extremely satisfied with the service at this location and would highly recommend them.

We had an amazing time. Hotel was super clean and organized, provided help any time needed, staff was super nice and the beach wasn’t that far. We’ll definitely be back!

This was my first time staying at Home2 Suites, and it was very clean. The staff members were friendly and kind. The breakfast was a mix of healthy and unhealthy foods that tasted amazing! My only concern was that the Parking was questionable as they charge a per-night fee. Otherwise, this place is great!

safe and nice area. staff was nice and property was super clean. breakfast selection could've been better, but other than that i have no complains! would stay here again, thank you!

We had a wonderful stay! The room was very clean, the service was excellent, and parking was easy and convenient. We absolutely loved the breakfast everything was fresh and delicious. We would definitely stay here again!

The staff was amazing - friendly and helpful. Super clean! Ample, easy parking. Breakfast was great. We stayed two nights and different options each morning. The breakfast crew was especially kind. Would definitely stay if ever in the area again.