Quality Inn Cleveland

Hampton Inn Cleveland

Holiday Inn CLEVELAND by IHG

"The hotel was clean and the staff was friendly. The only thing that was negative was the washers and dryers were out of service. We were there for a two day softball tournament and needed to wash uniforms.  Kids enjoyed the pool area."

Super 8 by Wyndham Cleveland

"We reserved two rooms - 204 and 208. We didn’t actually enter 208 until we returned from a wedding, and upon doing so was met with the following: Cockroaches on EVERY SINGLE WALL, each bed, and on the floors A large area of bug feces on the sheets , and various other piece of roach shells and feces on the mattresses. 3 cockroaches coming out of the frame of the bathroom door (ALL AT THE SAME TIME) A random pill on the ground leading into the bathroom A ladies fake fingernail beside the pill False eyelashes behind the nightstand A used tissue behind one of the beds (along with the remote to the tv) We refused to stay in the room, and instead crammed 4 adults and 2 children into room 204 (even though I still found a cockroach in that room, at least it was by the door. If my in laws and children had not already been in that room all evening and were sleeping, we would have left at that time too. I requested room 208 only be refunded to us even though everyone I’ve told about our experience says I should have demanded refunds for both rooms. Even after explaining the situation, I was initially told only half of the cost of 208 would be refunded (keeping in mind the prices were already more than 3 fold higher - $158 per room, per night). I had to hound the manager multiple times over the course of the following week until I was finally offered a full refund for the room. I will say, Bill was polite and was nice to work with. I knew he didn’t have the authority to give the refund but he took my calls and discussed my concerns with the owner, Mike. In my opinion, Mike should have contacted me directly and offered a refund right away for 208 (if not both!). I would never, EVER stay here again, and I will make sure anyone I know knows the experience I had. I have sworn off Super 8 hotels in general from this experience. "