Hotels near Old Cleveland Lighthouse, Cleveland

The main reason for this low rating is on the basis of disability access. While booking and getting a wheelchair accessible room was fine, we didn't know until we arrived that the reception, indeed, ANY staff, finished at 2.00pm on Sunday. The problem was that the ONLY access in or out was via the fire escape! The lady who booked us in said that we only had to ring and she would come and open the front door for us, the inference being that she lived onsite. We told her that we would be out with friends, including dinner, until about 10.30pm. She assured us that it was fine and she would let us in. We arrived back at 9.45pm and rang the designated number but were informed that we had been forgotten and some family/friends would come and let us in. They arrived in two cars, after we waited for 25 minutes. When we went down the corridor to our room, the security doors between our room and the lobby were firmly locked. If there was a fire I would have had to get my wheelchair down 4 flights of stairs in the Fire Escape as the only possible exit. In the morning, we went to leave at 08.30 and discovered that we were trapped until that point. We rang the designated mobile number for the onsite manager to come and let us out - it took 30 mins and it was obvious that the minibus idling outside had just delivered her from some distance away! For a different perspective, the room was a reasonable size and the bed was comfortable. On the negative side there was only a commode chair over the toilet and a complete lack of other seating in the shower. It's pretty difficult for a wheelchair-bound guest to move a commode chair without wheels while sitting on it. Finally, some light fittings had no bulbs and an armchair had sponge rubber completely exposed on the armrests, as you would expect if you saw it at a kerbside collection...

We stayed in room 19 which we found to be very noisy. The slamming of doors whenever guests were leaving their rooms was constant - through to the early hours of the morning. Guests talking in the hallway, cars going past on the main road and items rattling on the roof. If the TV was on, most sounds were not heard. It wasn't until you were ready to settle in for a goods night rest, that every sound became apparent. We were also disappointed with the manager during our stay - Friday 7th June to Monday 10th June 2019. We had not met this gentlemen before. He treated us with disdain and it showed on his face. We showed him 2 drink vouchers we hadn't used on our previous visit and he looked at them and said they are old and not to be used. We said there was no expiry date and he said ”doesn't matter” & threw them in the bin and stared at us. Very embarrassing to say the least. We asked for soda water with no ice and no lime and he made a soda water with ice and lime. We have stayed here 5 times previously and have always been treated like valued guests. This trip we felt like lepers. We are not sure if we will be back. It is a very convenient location and the housekeeper is very thorough and very polite. the bed and pillows were comfortable.

Possibly one of the worst customer service I have ever experience. Book the simply sirromet package through their website expecting to get a wine tasting included (the reason we booked), for the teenage receptionist to tell us we only booked a one night stay which doesn't include the wine tasting. Their website is very misleading and even when you click through the book now for the package, they change it at the last minute and in tiny writing that says only breakfast included and nothing about a wine tasting. When asking the receptionist about this, he clicked through the exact package that they also advertised on their Instagram and said no I must have clicked the wrong button. No understanding, empathy or problem solving at all. No response from their team after emailing and asking about it. Still haven’t received the “bond” money back ($150 mind you). Would not recommend at all. To top it off, it was Easter Sunday which I expect surcharges but no where stated a surcharge or advertised the higher price but would tell you $22 and charge you $25 on the card. So rude! Will not be going back!

Worthy and in Budjet. Good choice for long stay

It is a family hotel, the owner is warm and kind, the hotel is very clean, the breakfast is rich, the location is convenient, there is a commercial center around, there is parking space in the yard, and the road can also be parked. Next time you go to Brisbane, you will choose to stay here.

As a very frequent guest of this hotel over many years, I was disappointed to discover that the overall vibe had taken a rather sharp downturn since my last visit in October 2022. Given that I have had numerous excellent experiences in the past, however, I do not think it would be fair to speculate as to why this downturn has occurred, other than to acknowledge that it felt as though the employees were not their usual selves. Nevertheless, our stay this time was still enjoyable and a special mention must go to Raj at the front desk, who was fantastic as always. Also, we had a very pleasant encounter with Dot from housekeeping, who went out of her way to ensure that our room was serviced in time for our early return on one of the days of our stay. She was lovely and a pleasure to deal with. Employees like Raj and Dot really make this hotel what it is and I really hope that their contribution is properly appreciated by the powers at be.