Timothy N.
January 5, 2024
Where do we begin? Gashes in carpet, hairs on restroom floor, only 2 towels provided for an occupancy of 4, had to go 11 floors down to pick them up ourselves. Restuarant closed on a Saturday night, poor and especially impersonal service in lounge. No shuttle available. Parking deck $25 (for what?) that is as filthy as a subway, filthy elevator in parking deck, tiny elevators in hotel...this place is a dump that is 20 years past its prime and showing it. Next time we'll pay a little more and stay elsewhere downtown.
Adding: At least the lady at the front desk was nice and welcoming. She deserves accolades because I'm sure she's dealing with a lot.