InterContinental Hotels CLEVELAND by IHG

They had a sport team staying at the same day . They had cops stopping us to enter the hotel unless we show our room keys. They wouldn’t allow us in the lobby . They wouldn’t allow us to use the resultants. They wouldn’t allow us to be even on the curbside . I need a refund

We were stuck downtown after a concert, couldn't find an Uber. We called the hotel and they had someone pick us up right away. We were a family of four. Wonderful.

The food and drinks were excellent at the bar/Restaurant. The bartender Dwayne was amazing helpful and kind. A pleasure to be there.

If you’re in town for a concert or any big event. If your using or lyfting plan ahead for picking up after event!

First, the staff are awesome! The club lounge hostess, Antoinette, was the highlight of our 2-day stay. Warm, friendly and welcoming. Second, we enjoyed the breakfast buffet. Third, the hotel's third floor connects to the Cleveland Clinic. Very convenient. Lastly, this hotel needs refreshing and updating. We paid $800+ for two nights, and expected so much more in terms of decor and cleanliness. I really felt duped. Carpets, furniture, walls all had stains.