Grand Hotel Italia

Nice hotel

Excellent hotel, everything was very good. Clean room, delicious open buffet breakfast. Very helpful front desk staff. I enjoyed it very much.

Everything was great except the showers, there was some issues regulating the heat.

Formal and nice, recommend overall. I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed. The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition. Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated. Breakfast, however, was very good overall All in all, 7/10

Clean room, nice stuff, breakfast ok

No hot water at the shower, bathrooms are outdated, not 5 star

Ive stayed at this hotel several times on my regular trips to the city. For every time it gets a bit worse. Earlier it was still descent but now the rooms we had was superwarm during night (24-26 degress celsius) making it impossible to sleep. When complained in the reception they did not do anything about it. The tap in the bathroom sink could only deliver warm water, and the shower termostat was broken. The tap in the tub couldnt be turned on because it was installed in the wrong way. Maintainance is not their thing.

Good hotel, good ubicación , friendly staff.