Neo Dipatiukur Bandung by Aston Reviews

Response from Property: Dear Febryanti,Warm welcome from NEO Dipatiukur Bandung !!Thank you for your wonderful feedback ! We are delighted to hear that you had such a positive experience during your stay with us.It’s fantastic to know that our front office team Lova provided professional service and made your visit even more enjoyable. Your compliments about the clean and comfortable room, as well as the amazing breakfast, mean a lot to us and will be shared with our team as encouragement to continue delivering exceptional hospitality.We sincerely apologize that we were unable to extend your stay due to being fully booked. We truly appreciate your understanding and hope to welcome you back soon for another memorable experience.Once again, thank you for staying with us, and we’re thrilled that everything exceeded your expectations!Best regards,Bella pakunegara (Mr)Front Office Manager

Response from Property: Dear Fiby,Greeting from NEO Dipatiukur Bandung !!Thank you for your wonderful review and for recommending our hotel ! We're delighted to hear that you had a pleasant stay, especially with your family, and that you appreciated our connecting room options and bed preferences.We apologize for the inconvenience you experienced with the minibars in your rooms. We have shared your feedback with our maintenance team to ensure they are functioning properly for future stays.We're glad everything else met your expectations, and we look forward to welcoming you back on your next visit!Best regards,Management

Response from Property: Dear TravelTripFwen,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear Yovan Andreas,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear Guest ,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your check-in process. It is not our intention to keep guests waiting, and we regret that it took longer than expected to prepare your room. We appreciate your patience, and we will work on improving our efficiency in handling check-ins.We are truly sorry for the issues you encountered with your room. We understand your frustration regarding the presence of a cockroach in the bathroom, the broken shower handle, the faulty tap output channel, and the arrangement of the beds. This is not the standard we strive to maintain, and we assure you that we take your feedback seriously.Rest assured, we will address these concerns with our housekeeping and maintenance teams right away. Steps will be taken to ensure that our rooms are thoroughly inspected and maintained to meet the highest standards of cleanliness and functionality. We apologize for any inconvenience caused during your stay.We are glad to hear that our hotel staff provided you with two additional complimentary drinks as a gesture of goodwill. We value your feedback and will use it as an opportunity to improve our services. Thank you for bringing these matters to our attention. If you have any further concerns, please feel free to reach out to our management team. We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.Best regards,NEO Dipatiukur - Management

Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear iskandar,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear tiwi oktarisma,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung

Response from Property: Dear GuestThank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.The issues you had with the bathroom area, and parking space will be looked into and we will do our best to rectify the issue. Actually we provide valet service for free, for your next stay just ask to security or front office team to request valet. Once again, We hope you will give us another chance to prove to you our standards of service. NEO Dipatiukur - Management

Response from Property: Dear Nazia Fadhilah M,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. So thanks for your kind words and we look forward to seeing you again, Stay Safe!!Sincerely yours,Hotel NEO Dipatiukur - Bandung