Guest User
January 19, 2024
The hotel is in a great location. Reservation went well. It was in the system and the room was allocated immediately. There are few issues though. Here is one by one, in detail. 1. I use my own ayurvedic soap. There is absolutely no place to keep the soap in the shower room, other than the floor. Felt like they are forcing me to use only their soap in the dispenser. At last I had to bring the chair, keep it outside the shower door, keep the soap on it, open the door and take the soap when I need it and use it. Highly inconvenient. This is the first hotel where I faced with this problem. It is easy to fix and hope they will take care of it. 2. When Mike Tyson was interviewed when he was in Jail on what he wants to do first as soon as he gets out of jail, he said " I want to take a bath". In the jail he could take only a shower. That was the case in this star hotel too. There is no bucket or mug or a water sprout. Maintenance team did provide me with a bucket/pail and a mug. Thanks a lot for that. Still the choice was overhead shower or hand shower. I could drop the hand shower into the bucket to fill it up to take bath with the mug. Inconvenient. 3. I carry my own water bottle to reduce plastic waste. IKON by Annapoorna is willing to give me as ***y 1/2L plastic water bottles as I need without any charge, but unwilling to fill my water bottle. I called room service to get warm water in a jar or in my bottle. They refused and asked me to contact maintenance. Called maintenance and the maintenance gentle*** brought ***y water bottles and asked me to heat it using the kettle in the room and pour it into my bottle. Defeats my purpose as I have to open the plastic bottles. He said I can go to first floor hotel and ask them. Went there. Couple of servers asked me to ask some other server. At last one server was kind enough to fill my 1L water bottle. I tipped him more than two 1/2L bottles worth as I found one person that day who knows little bit of customer service. Later a maintenance person did say they have a water dispenser in their backroom for their use. They made me to talk to 5 people and run around for more than an hour to save 2 plastic bottles. How much would it cost for Annapoorna to provide a water dispensing station per floor or one in the whole property to start with? They charge more than Rs 4000 per night per room. I am sure more and more people will carry their water bottles to save on plastic. Honestly, hope ***agement does not have people who insist on "my way or highway"(water in plastic bottles only, showers only, our soap only etc) or political ideologues who force their thoughts and ways on all their customers also. 4. They have centralized A/C and centralized fire extinguishers which are great. There is a vent right about the work table. When the A/C was running I could not sit there and work. This may be difficult to fix. Also I could not see a remote for the A/C. I had to get up and go to the wall to reduce the airflow o