My family and I traveled down to Atlanta for the weekend. The hotel is in a decent location but I immediately noticed it had very limited parking to accommodate guests. When you walk in the hotel is beautiful and seems to be renovated and updated to have a more modern appeal. Looks can be deceiving however! The cleaning crew does a great job with mopping floors and maintaining the common area and elevator, but the upkeep of the furniture and appliances in the room was a different story. The first room we had appeared to look good until you started to pay attention to minor details, (which to me are most important at times). The toilet made a very strange noise every 30 seconds or so and was so loud that it disturbed me from watching tv or even having a conversation with family. We told maintenance and all they did was clean the bathroom for a second time. The leather furniture in the living room was ripped and there were white stains on the dresser (something paint could have fixed). Also, the microwave did not work even if you plugged into different outlets. I had to go to the front desk and ask for someone to escort me into the breakfast parlor to re-heat my dinner.
We requested a second room and that was slightly better except when I wanted to call the front desk, I could not because the phone was missing functional parts, the clock was off by about 15 minutes, and there was a gigantic hole in the bathroom as if someone had punched through it.
All in all, the hotel is very nice and renovated in the common areas to reflect a modern look but needs attention to the smaller details in the room and around the hotel in general. The breakfast area had a refrigerator that had plastic and paint peeling and chipping away. If you pay attention to the wall you would see outlet strips hanging out and wires showing in the common areas. The ice machine was the last straw since it was rusted and looked as if someone had almost dumped brown lliquid or coffee in the bottom drain and didn’t clean it.
I would advise the management team to start these minor fixes and the hotel would reflect what it should be to guests. In other words, Stop being cheap and adhere to basics! It would be a waste for a beautiful hotel like that to not live up to what its potential can be, all for lack of attention to details and lazy upkeep from management.
Do Better!!
