Steigenberger Hotel Köln

Upscale luxury Hotel with view on the Köln Dom with an excellent breakfast with bubbles service monday to sunday!  The entire hotel is very professional and in discretion adjusted to all inquiries, expectable for a a Steigenberger Hotel! Totally recommended And many special thanks for the pleasant stay on cologne! Best regards  Aaron Noorzai

Clean hotel and great location. Their gym room is under renovation, so no comment.

Had a lovely stay, the staff were extremely helpful and accommodating. We requested a room close to the elevator and they gave us a spacious one just as we asked. The location is fantastic, especially if you're visiting during the Christmas market season; everything is within walking distance. The only downsides were the weak internet connection, so it’s better to have your own data plan if you rely on being online, and bed sheets are only changed upon request. Overall, still a pleasant experience and would recommend for the location, helpful staff and lovely spacious rooms!

The room is very big and clean. Very comfortable bed to have a good night sleep. However, only one bottle of water is provided for each check in (though we stayed for two nights). So had to purchase expensive water at the lobby.

Very good hotel Nice big rooms Very good breakfast Top location Easy parking underneath the hotel

Steigenberger Köln is an average business hotel. Disappointing. We expected more from the Steigenberger brand. Very noisy. A pity that there is no welness.

A decent hotel with a nice location. The gym has only two treadmills, one of which was broken. WiFi was so bad, that I was unable to use it for a voice conference call. On the other side, the room was quite big, the bed was comfortable and the breakfast was just great.

Our stay at Steigenberger Hotel Cologne was completely unacceptable. The air conditioning in our room was freezing and malfunctioning, despite numerous requests to reception. Staff gave us conflicting information, empty promises, and failed to coordinate or resolve the issue. This constitutes a clear breach of the services promised at booking. Under consumer rights and hotel service regulations, we demand an immediate full refund for this stay. Failure to comply will leave us no choice but to escalate the matter through legal and consumer protection channels. Unser Aufenthalt im Steigenberger Hotel Köln war völlig inakzeptabel. Die Klimaanlage in unserem Zimmer war eiskalt und funktionierte nicht, trotz zahlreicher Meldungen an die Rezeption. Das Personal gab widersprüchliche Informationen, leere Versprechen und unternahm keinerlei Maßnahmen, das Problem zu beheben. Dies stellt eine klare Verletzung der bei der Buchung zugesicherten Leistungen dar. Nach Verbraucherrechten und Hotelservice-Vorschriften fordern wir die sofortige vollständige Rückerstattung. Sollte dies nicht erfolgen, sehen wir uns gezwungen, rechtliche und verbraucherschutzrechtliche Schritte einzuleiten.

Great location, walking distance to all the great restaurants and shops in the city centre. Main lobby area was very nice and so were the rooms. The only minor issue in the room was that the bathroom door was in pretty rough condition on the inside due to water splashing from the shower. Wifi was pretty poor and we both ended up using mobile data the whole time we stayed at the hotel. Breakfast was good but I was hoping for a bit more variety, and the omelette chef was only present for a couple mornings out of our 6 night stay but it’s understandable because we stayed around Christmas. Great hotel for the price overall!