NH Collection Colombo Reviews

Response from Property: Dear Valued Guest,Warm greetings from NH Collection Colombo.Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced in your room, particularly regarding the shower head, dust, and the condition of the sofa. This is certainly not the level of hygiene and attention to detail we strive to maintain.Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We are reinforcing our cleaning standards to ensure such concerns are addressed promptly and effectively.We truly appreciate you bringing this to our attention and hope you will give us another opportunity in the future to provide you with a much improved and comfortable stay.With sincere regards,Management TeamNH Collection Colombo

Response from Property: Dear Valued Guest,Warm greetings from NH Collection Colombo.Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our infinity pool.At the same time, we sincerely apologize for the occasional delays in room cleaning. Please be assured that your comments have been shared with our housekeeping team to improve efficiency and ensure a more consistent service experience.We truly appreciate your feedback and look forward to welcoming you back to NH Collection Colombo for an even better stay.With warm regards,Management TeamNH Collection Colombo

Response from Property: Dear Valued Guest,Thank you very much for sharing your feedback regarding your stay at NH Collection Colombo.We are glad to hear that you appreciated our convenient location and that the birthday cake arrangement met your expectations. At the same time, we sincerely regret that aspects of your stay, such as cleanliness and front desk service, did not meet your expectations. Your comments have been shared with our housekeeping and front office teams to ensure improvements are made.We truly value your observations and hope to have the opportunity to welcome you back for a more consistent and enjoyable experience in the future.Warm regards,Management TeamNH Collection Colombo

Response from Property: Dear Value Guest Thank you for sharing your feedback with us. Please find a professional management response below:We are delighted to hear that you enjoyed our breakfast and the beautiful view from your room on the 22nd floor. It is always rewarding to know that these aspects of your stay added positively to your experience.At the same time, we sincerely regret the inconvenience caused by the mattress comfort and the curtains not closing fully, which resulted in excess light in the morning. We understand how important a good night’s rest is, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. We will certainly look into mattress comfort options and ensure curtain fittings are properly adjusted to prevent similar concerns in the future.Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back, ensuring an even more comfortable and enjoyable stay next time.Best Regards,Tharun De Silva Front Office Manager

Response from Property: Dear Jon DQ,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, breakfast buffet, rooftop pool and bar, and the service provided by our team. Your kind words truly mean a lot to us.We look forward to welcoming you back for another memorable stay.Warm regards,Tharun De SilvaFront Office ManagerNH Collection Colombo

Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback.We are truly delighted to hear that you had a wonderful stay with us and that you experienced attentive service from our team. It is especially rewarding to know that our hospitality made such a positive impression during your visit.Your kind words are greatly appreciated, and we look forward to welcoming you back to NH Collection Colombo for another memorable stay in the near future.Warm regards,Tharun De SilvaFront Office ManagerNH Collection Colombo

Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback.We are truly delighted to hear that you experienced excellent service and that your overall stay exceeded your expectations. Your kind recommendation means a great deal to us and motivates our team to continue delivering memorable experiences to all our guests.We sincerely appreciate your support and look forward to welcoming you back to NH Collection Colombo for another exceptional stay in the near future.Warm regards,Tharun De SilvaFront Office ManagerNH Collection Colombo

Response from Property: Dear fanhuaWarm greetings from NH Collection Colombo.Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location close to the sea.At the same time, we sincerely apologize for any inconvenience caused due to the absence of slippers and for any lack of clarity in our communication regarding room amenities. Your comments have been noted and shared with the relevant team to improve both our guest information and service standards.We truly value your feedback and hope to have the opportunity to welcome you back for a more comfortable and seamless stay in the future.Warm regards,Tharun De SilvaFront Office Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you appreciated our location, which is indeed one of our key advantages. At the same time, we sincerely regret that your experience did not fully meet your expectations regarding the condition of the hotel and service standards.Please be assured that your comments have been taken seriously and will be shared with our management and relevant teams. Continuous improvement is very important to us, and feedback such as yours helps us identify areas where we need to do better, including ongoing maintenance, refurbishment planning, and service training.We truly appreciate your honest input and hope you will give us another opportunity in the future to provide you with the high standard of experience expected from NH Collection.Best Regards,Tharun De Silva Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your feedback regarding your stay at NH Collection Colombo.We are delighted to hear that you enjoyed our excellent location and the beautiful sea view from your room. Your kind words are truly appreciated, and we will be happy to share them with our team.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Management TeamNH Collection Colombo

Response from Property: Dear Lisawang30,Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the beautiful view of the Indian Ocean from your room. It is always rewarding to know that our guests appreciate the unique experience and scenery our hotel has to offer.We look forward to welcoming you back to NH Collection Colombo for another memorable stay in the near future.Warm regards,Tharun De SilvaFront Office ManagerNH Collection Colombo

Response from Property: Dear Valued Guest,Warm greetings from NH Collection Colombo.Thank you for taking the time to share your feedback. We are pleased to hear that you found the value for money to be satisfactory and that you chose our hotel for your friend’s stay.We truly appreciate your trust in us and look forward to welcoming you and your friends again to NH Collection Colombo.With warm regards,Management TeamNH Collection Colombo

Response from Property: Dear Akshay Siddi,Thank you for taking the time to share your thoughts. We're glad to hear you enjoyed the food during your visit.We’re sorry to learn that cleanliness did not meet your expectations. Please accept our sincere apologies — this is not the standard we aim to maintain. Your feedback has been shared with our housekeeping team for immediate attention and improvement.We hope to have the opportunity to welcome you back and provide a more polished experience.Warm regards,Tharun De SilvaFront Office Manager

Response from Property: Dear Muhammed Nufais,Thank you so much for your lovely words!We’re truly delighted to hear that your stay with us was memorable. Creating meaningful and lasting experiences for our guests is what we strive for every day.We look forward to welcoming you back to NH Collection Colombo for more wonderful memories soon!Warm regards,Tharun De Silva Front Office Manager