Holiday Inn Express & Suites COLORADO SPRINGS AFA NORTHGATE by IHG

The room was cleaned and well stocked. The breakfast in the morning was excellent! The staff and especially management were kind, and accomodating.

Clean rooms, helpful staff, well maintained facility. Excellent breakfast. Only complaint is the air deodorizer system they use. It provides a fresh scent, but the chemicals used in it are very irritating to me. Please consider your guests who are sensitive to scented products.

Had a great stay. Friendly staff, clean room, variety in breakfast food, easy to use 24/7 amenities (laundry, gym). Loved having complimentary coffee available all day in the lobby.

Breakfast closes at 10am on Sunday, at 9:30 they where out of food and when asked about it they said they where not putting any more food out.

Kids enjoyed the breakfast options. Staff at front desk were friendly and attentive. Room was in good condition upon arrival.

They did not vacuum 2 days we had to take the sheets off for the cleaning crew could change out sheets we stayed at this hotel for 7 nights

Phone in room didn’t work, front desk lady incredibly rude and uncooperative. Left a day early due to the rudeness of staff and run down condition of hotel. There was something pink and gross on the shower holder and shower was a nightmare to run. Embassy Suites has taken a big dive. Had to rebook my son into a different hotel due to ADA accommodations not being available despite asking THREE times about it. The hotel refused to work with Travelocity to remedy the problem, instead trying to make me pay for an ADDITIONAL ADA room that was available. Never again.

Room clean! Courteous staff and wonderful coffee & breakfast! Will stay there again!!

The manager Saturday morning was personable and shared with me about the pancake maker. It is innovative and fun. I appreciated that he took the time to talk with us. The room was clean and comfortable.