Fairfield Inn & Suites Colorado Springs Air Force Academy

There is construction around the area. Staff was quiet. Overall ok visit. Breakfast gave many options but not everything was filled...like decaf coffee.

Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv. The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.

The sheets were terribly pilled and uncomfortable. I never received housekeeping throughout my stay as I was promised. I did get a very nice call from the manager after I checked out to see what could be done.

The only thing I didn't care for were the pillows. They aren't comfortable and if two people are in the same bed there should be 2 pillows for every person in the room. Everything else was nice. In the breakfast room it is very cold to sit there. I am up in the early morning because I can't sleep. The staff there was very helpful in other ways.

Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.

nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.

Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.

Good choice for CO Springs Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.

Poor customer service We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or ********** have given us any good customer service. Very displeased.