Hotel Location is very good particularly for tourists with access to the steamer, Steam Train and surrounding area.
Hotel restaurants are being managed to a reduced capacity due to lack of staff, when you check in they ask you book time for restaurant, including the brasserie, yet they are not full, ie Started "only a table available at 7pm" yet when we arrived only 3 tables in use and only 10 in the whole evening. Day before we were directed to Brasserie, very disappointing food at local pub would have a) been much better quality and b) a better choice.
They have also introduced a 10% service charge on everything, even when you go to the public bar and order and collect own drinks, then they add a further charge on check out for other gratuities based on daily spend, this is stretching tipping to the limit