Fairfield Inn & Suites Columbus Polaris

Our experience was a good one. My husband and I commented on the cleanliness of everything! The breakfast was typical but good. The pool/hot tub was on the smaller side, but for us, it was perfect having a 5 year old who loves to swim. I took one star off for amenities due to there being no actual vending machines, but instead, the little "store" in the lobby, it was a bit overpriced.

When staying, cars for the windows smashed and broken into. Not just one night, multiple. 12 plus cars. Staff seemed aware of the issue, but not proactive. Police in area also seemed like this was a regular occurrence. We were allowed to check out early if wanted but no other accommodations were made.

Upkeep (3/5): Some parking lot lights out (one guest reported car break in), hot tub out of service (2 years), 3rd floor ice machine not functional, 1st room was missing a TV (requested room swap) Cleanliness (4/5): Overall a clean hotel, although our room had a sofa sleeper with used bedding still attached. Breakfast (4/5): Many options, including hot food (eggs, potatoes, meat), fruit, oatmeal, waffles, cereal, pastries, etc. Breakfast meat was not great (ie turkey bacon, etc) but is fine if you are into the healthier options. Amenities (3/5): Hot tub not operational, very small mini fridge, sleeper sofa only sleeps one (twin size) Neighborhood (4/5): Close to Polaris shopping, nice area, easy access to the highway, one guest reported that there were a couple car break-ins (likely an outlier as the area surrounding seemed upscale and safe) Overall (3.5/5): Disappointed in hot tub, small sleeper sofa (with old bedding attached), missing TV. Was given a new room but had to return to desk because key didn't work. Was promised additional rewards points for the inconveniences but received none, even after giving the desk attendant my rewards number.

Very clean. Spacious room. Staff was extremely helpful and polite because we had to book it the last minute. Breakfast was good.

I will definitely look to stay at Fairfield on my next trip. The room was great and the breakfast buffet was very good.

Our room only got serviced once in 4 nights. I would have preferred at least every other day. Also, the elevator floor was very dirty and hadn't been swept in days. It's not the hotel's fault, but 15 cars had their windows smashed the first night. Overall, we appreciated both the location, and the complimentary breakfast.

Hotel itself was nice & clean. But the area is not safe if you value your property. We went with our baseball team, and night one we had two people from our team get their car windows busted out, not including how many other people there that it happened too also. Night two it happened AGAIN. One dad got his truck his both nights in a row. The cops and staff said this is “normal” it happens all the time including in the daylight. I don’t reccomend this area for hotels at all, as it happened to the hotels around us too.

The hotel was very dirty. The rooms were very nasty and dirty. STAFF stated that there was no blankets all night so customers was coming down asking about being turned down for them. I was told earlier in the evening that they were washing them and drying them and there would be towels, but no one took care of that the pool there was no towels. The chlorine was very heavy. The bathrooms outside the rooms was filthy trash stacked up everywhere. It was a very horrible day my room wasn’t clean. It was like they just made the bed and that was it.The staff was excellent..