Renaissance Columbus Downtown Hotel

Good!

Have stayed at many Marriott hotels and this was by far the worst experience. Would never stay here again nor recommend. The room next to us had a barking dog… think they moved them?.. NO. The rooftop pool is amazing in theory. Completely understand they allow pool passes. But on the 4th of July, should be suspended. 97% of seating was taken by non staying guests. Kids (little as 3y) in the hot tub do you know that was all peed in. The pool, kids doing cannon bombs off the side splashing everyone. No supervision to even say hey there’s a baby in the pool and a lady in a brace so be respectful. Not a relaxing experience. Marriotts response was sorry to hear your experience wasn’t as expected. Marriott do better!! Especially for your guests actually staying in hotel.

The doors of this hotel were extremely dirty upon my arrival and departure . The initial room o was given there was a dog constantly barking the whole time so I had to get a room switch . My anticipation was all wrong when I thought I was going to relax at the pool . My husband and I didn’t even have a chair to sit . The pool was full and the hot tub had a pile of kids in it . It just wasn’t the vibe I was expecting . A kid jumped in the pool and said I’m going to pee in here and that would be the end of my pool time after all the unpleasant splashing . Where were the parents . Are the Day passes worth the impact of losing customers looking for a quality stay ? I live in the city I won’t be going back .

The staff was welcoming and genuinely friendly. I used the lounge and the gym, but I saw the pool, the sauna, and the hot tub. Everything was well maintained and I enjoyed my stay.

Hotel and room were not as advertised, dirty looking, room service food was disgusting, room wasn't cleaned just new towels put in bathroom, wifi didn't work properly, booked a king room and could only get two queens.

The front desk was amazing. They were so accommodating despite being so beyond busy. If I ever come back to Columbus they will have my business again. Great hotel!!!

Once we arrived and handed our car off to the valet. Note they didn’t offer a luggage cart or point us in the direction of one. We go to the front desk to be told we are not staying there but will be staying at a lesser value hotel across town. The other hotel had bunk beds, a broken leaking refrigerator and the room was very dark and tiny. Because we knew most hotels were already booked we decided to stay. But believe we should get a portion of our rental fee back. It was not worth what we paid