La Quinta Inn & Suites by Wyndham Columbus West - Hilliard

They need to put hangers on the wall so you can hang your cloths without getting wrinkled- I keep telling them this but they keep ignoring me. Maids needs to be very careful on how they clean because this isn’t the first time I’ve seen there hairs in the sink, on the floor, half toilet paper used, some areas of the bed sheets are red idk why, air condition needs to be fixed, paints are peeling and not done correctly, bad smell, small pool, the fan in the bathroom doesn’t work and even in my previous stay it didn’t work and this stay it still doesn’t work- you need to put fan in the bathroom or when the lights come on then the fan comes on. Either they don’t have money or they don’t care and don’t want to invest into the building- next time I’m going to try a different hotel.

We had positive experience in my past stays at LaQuinta. However, the recent stay at Hilliard, OH was quite different. Key issues were moldy shower curtain and housekeeping. Specifically: 1 Failure to reinstall replacement shower curtain until the night shift manager, “Mohamed” personally came to our room to install it around 11 PM. 2 We put “Do not Disturb” sign on the outside door handle. It was intended to having housekeeper coming back at later time after we left the room at 11AM with the sign removed. However, no housekeeping was done. The explanation we got was “Whenever housekeeper saw the “Do not Disturb” sign, they just assumed no housekeeping was needed. Most of the hotels I stayed in, the housekeeping would be automatically done later after the sign was removed, or at least a curtesy call /message will be left on room phone. Two of the four nights we stayed, housekeeping work only included bed made. No vacuum, garbage can not emptied, used cups not replaced, sink and counter not cleaned. Suggestion: Replace current sign which has “Do Not Disturb” on both sides to “Do not Disturb” on one side and “Please Clean Room” on the other side. This would make it clear to housekeepers to perform their normal services. We checked in on Thursday evening. On Friday morning, we found that the left side of the heavy window curtain was stuck. We reported it to the front desk and were promised that it would be taken care of. Nothing was ever done. We were only able to have partial daylight and only saw half of the outside scene during our entire stay.

Room was very clean, staff was friendly and helpful. Breakfast was good. Only thing I’d improve was the gym, it wasn’t very good. Overall good stay.

Perfect for an overnight trip! Beds were comfortable and I fell asleep fast. Breakfast the next morning was delicious and kitchen staff were on top of making sure there was food available and refilling when needed.

There was an ant problem, but the nice young man working the afternoon shift came up and sprayed for them and that did help. I keep seeing a few stragglers though.

This is a solid hotel with some minor cosmetic issues. We booked this hotel on a whim after having to flee another hotel that had a strong cigarette odor, and we were very happy with the fresh air at La Quinta. Check in was quick and smooth, breakfast was better than expected, the beds were comfortable and the room was clean.

We had an issue with the air conditioning unit and the staff moved swiftly to provide us with a room matching our initial amenities. We were greeted with a smile Everytime and with everyone on the staff. Beautiful weekend!!

I made a error when doing my reservation on line. The staff member Ansu was so kind and helpful in working towards a solution. He was friendly and made the process very easy and painless. He is a great representative for the organization. He has a positive perspective and he constantly deals with the public, respect!

For the price point, it was OK, but it really bothered me that the room felt humid. Cons for my visit of 2 days/nights *The room smelled damp. It was damp because there are no ;outlet fans in the bathroom, just a vent in the wall. This made the room feel musty, *The elevator floor was very dirty, lots of dirt and gunk around the edges *The maid did not offer to clean the room of vacuum it the second day. Only the towels were replaced. The hotel was supposed to clean every day unless the visitor declined. *there was mildew on parts of the tub *The water dispenser in the corner of the breakfast area had a blinking light saying the filter needed to be changed. * there was a desk in the room, but there was no chair to use the desk. A bed, a loveseat and no chair comfortable TV viewing only happened sitting on the bed, which did not help my back. I arrived about 5 PM the first day, went to get some coffee and the coffee was stale from the morning and lukewarm. Lighting in the room was not sufficient for reading unless I was sitting right next to the lamp PROS: * the price point was good; however, there were several noticeable issues in the building *The people behind the desk were extremely helpful, offering service just about every time I saw them. Very good! * I asked for a quiet room and the desk opened one for me on the third floor. * the large mirror in the bathroom was well lighted. *waffles seem to be in high demand and they had two waffle makers.