Quality Inn & Suites Columbus West - Hilliard

Microwave in room was reported as non-functional on check-in and nothing was done to address it. Got a flat tire after hitting a deep pot hole at the entrance to parking lot. It was difficult to see it in the dark when we first arrived. We notified different people at the front desk during our stay and nothing was done like placing a safety cone to mark the spot or posting a caution sign on the property.

AC was loud and squeaky, food was horrible and pre made, and then heated, I've never tasted eggs that bad. Service was no existent.

Room was spacious. AC was great. Breakfast was minimal. Eggs cold one day. Runny next. Behind a Waffle House tho!

It was tolerable. Could have been cleaner. Mattress and box spring covers had stains but weren't filthy. Room didnt look like it had been swept and mopped. It was ok enough for two nights considering I only slept and showered there. Breakfast was not hot and only barely warm but the waffles where good.

The AC didn’t work and was so loud, it was very hot in the room. The elevator was dirty and sketchy. The rooms and bathroom were run down, hair in bathtub, room smelled like a dog had stayed there. Worst Quality Inn we have ever stayed at and it’s not even close.

Asked for an extra pillow at check-in and was told they had none just extra sheets. Noticed the moment we stepped off the elevator the hall smelled like cigarette smoke as did our room. This is supposed to be a smoke free facility, they even have cleaning prices listed that you’ll be charged if you do smoke. Our ENTIRE room floor had not been swept. I called the front desk and asked for a sweeper. The gentleman brought one up and we swept the room ourselves. Turned the television on and the remote was broken so we couldn’t change channels or turn it off. We unplugged it and called for help. While waiting I unmade the bed to prepare to get in. Our bedding was filthy, had dirt and other stains on both sheets, the blanket and comforter. We showed the gentleman when he got into our room and asked for clean bedding. I told him I’d be happy to change it myself if he’d bring the clean items. He stated the hotel did not have extra bedding. They only had enough for the number of beds they had. We were confused as he had just told us they don’t have extra pillows just extra bedding. It was the worst! Had it not been as late as it was we would have left. We ended up canceling our second night and moving hotels. We got our money back from our third party booking app. We came to town for The Memorial Golf Tournament. Booking. Com had given it nice reviews. I don’t want anyone else to get stuck staying without knowing how it really is.

This hotel has seen better days. From the toilet that needed manual intervention to flush, the threadbare towels, and the cracked toilet seat, there were so many “yucks”. However we stayed one night and didn’t have real problems. The desk staff was efficient and pleasant. The breakfast was cold and the microwave didn’t work, but there were waffles. Not their fault but the man passed out on the sidewalk of the motel across the road was a bit of local color we didn’t need to experience.

Pulling up to this hotel, it is situated next to a run-down small motel. There was a guy laying outside of his room on the ground at this motel who we hoped was okay. Check in went fine, the room was nothing special and it looked like our room was still being painted or just needed to have the final finishing touches. The room was dark enough to sleep in but you could hear outside noises easily as a couple of motorcycles pulled in later that night. The included breakfast was the worst part for us. The cereal was extremely stale, the mini muffins tasted weird, the orange juice came out clear and the "hot" foods were lukewarm at best. We ended up getting breakfast sandwiches at Buccee's.