Commerce Hotels with Airport pickup service

The hotel is very close to the Castle Outlet. It takes about 3-5 minutes to walk. After shopping, we can leave it at the hotel and then take a break to continue shopping. The hotel let us check in in advance. Thank you very much. It is a very cost-effective hotel. The hotel has a gym. swimming pool etc.

Great hotel! Convenient parking (locked with gates), clean, good amenities (iron, fridge, coffee maker with coffee and teas, hairdryer, iron, shared microwave), very good breakfast (cereals, yogurt, fruits, waffles, eggs and sausage patties, bagels and cream cheese). Also, it has onsite restaurant with a 50% dining offer for guests.

every that you expect from a hotel to make you feel like home and more, when it comes to hospitality this place wrote the book. from the moment you arrive you start your experience with the most wonderful ,professional and friendly front desk staff and a warm welcome. rooms are great and clean. this property is very convenient and within minutes away from convenient stores, great food and entertainment. very secure and secluded. this property is everything you expect and more

When I first arrived I was telling the guy at the desk that I had two reservations I cancelled one, but there should be another that I have already prepaid. Well he pretty much was saying he don’t see a paid room as I have the confirmation receipt on my phone in my hand. the lady (his co worker) reviewed my receipt for the room purchase and searched by my middle name. They found my reservation… okay, they were out of one beds. So we walk to our room and it’s literally a jail no city view, just a view of other hotel windows and a vent on the second floor. I mean that’s ridiculous for the price so make sure y’all checking the view before paying all that money! Remind you the guy already pushed back on me regarding my prepayment so was he being rude? I think so honestly. So I Go back to the desk to get another room with a better view because at this point I was disgusted, new room still have 2 beds but it was on 8th floor with a good view so I was okay with it, better than the first room. Going off of reviews and pictures I thought this hotel would be nice but it’s really old looking I made the best out of it but I would never book here again sorry not sorry.

Ibwas surprized at first by the noisy air condition and askedbfor another room. Very quicly Ibwas given another room, just to discover that this noisy air-condition is standrad and after a while it vanishes. The hotel was 70% occupied (couldn't avoid the reception's monitor), which is a good sign. Majority of the guests that Ibsaw were tourists, which is another good sign. It means I choose correctly! Can't say much about the neighberhood. Nice restaurant across the road. Good location for site seeing LA.

We stayed at MOXY for a weekend and really enjoyed our stay. MOXY is a Marriott hotel, with cool design concept. They share the amenities and services, like fitness and restaurant/bar space, and that makes the experience even better. Level 8 restaurants and bars are place to be during the weekend. We would love to come back.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

This is one of the best hotels I stayed in LA, I really enjoyed staying in the k-town area, great selection of restaurants, well-stocked supermarkets, close to the metro station and the hotel staff were extremely helpful, I will def come back to this hotel and for sure will recommend this hotel to everyone :)

Rooms actually look nice like the pictures. The outside looks a bit rough, but I like that the parking lot is right below. Cynthia checked me in and was patient with me and checked me in fast. I requested a room by the smoking area and an iron and extra towel at check in and by the time I reached my room the housekeeper already was waiting for me at my room door. I will be staying here again. It beats a lot of the motels on Century Blvd, and rooms are super clean.

Friendly service and nice clean hotel. Room has microwave and hotel looks like it was newly remodeled.