Uptown Suites Extended Stay Charlotte NC - Concord

The property was good customer service was kind and friendly and the room was great

This hotel had a 2 burner eye in the counter but no pots or pans or any kitchen utensils. When I went to ask of more towels I was told I needed to go back to my room and get my dirty towels and bring them to front desk to exchange them. Kinda shady area with people always walking around outside at night and yelling. People in room above me sounded like they were in a band with stomping. Hotel said they were non smoking but my room smelled like tabacco and the smell of marajauana was in the hall. Was told to call a 1800 number for password to wifi but never get anyone on the line to get passcode.

Bad things: No Fresh air inside the room and you cannot open the window. The elevator smells bad all the time and you smell like you drive an old car and oil leaks from the engine. They need to wash the carpet in all corridors. The smoke dedicator alarm inside the room started once I turned on the heater. Something was burning for 10 seconds. Good things: The location is amazing, the room was clean, and the price was good. The property is not for people with lung issue or babies.

I was shown two rooms. The first looked like there was blood on the floor and a flea jumped on me while I was in the room. The 2nd, the floors where slippery and the bathroom hardware was off the wall and sitting on the vanity. Both rooms were damp with humidity. I cancelled my stay and was told that the manager would refund me the next day. This was on the 13th of June and I am still waiting for my refund of $627. I have stopped in once and the manager wasn’t there and have called twice. I spoke to the asst manager and the other time I was just told to call back.

Staff do not care about guests! I had No clean towels, there was No soap in the bathroom. I was there for 3 nights and staff refused to give me cleaned towels. We were woken up at 7 am to have the AC unit cleaned! No respect for privacy.

We made a reservation through *******, but when we arrived, they said that they did not have any room.

The service is bad. WIFI doesn't help the connection, and the whole process is complicated. The air conditioner is very loud. The room smells bad.

No kitchenware to utilize the full kitchenette as advertised.

No frills property. Served it’s purpose for the one night. I was by myself.