ABITTA CONDADO by IHG

Small boutique hotel, now part of IHG. We spent seven nights, and the location of the hotel was central to everything we wanted to do. It is in the heart of the Isla Verde strip in Condado. Alana at the front desk was super helpful and super friendly. Give her a promotion! On the con side, the bathroom in our room really needs repairs. The door did not close completely, so the floor got wet with every shower, and the faucet is practically falling off. Otherwise, it was comfortable.

Booked the Abitta Boutique Hotel for one night January 16,2026. We had booked this hotel many times when it was a Comfort Inn . When we checked in our room was at the hotel next door , not as pictured on their website . our room was dark and dingy , broken window shade, safe, and dresser draw, There was not enough light even to read . To get the the front desk, we needed to go outside in the rain to get there. This was bait and switch , not what we paid for

Room was not as advertised. Room was small no phone, safe, view. Water was not available even in the grab and go. We stayed 4 days and had to door dash water. Staff was unapologetic. Breakfast was advertised free on ******* but there was only a restaurant attached to hotel. Good there was good but expensive with 25% added gratuity.

I never write a bad review. But this hotel has issues. Our room along with many others were not ready at check in. We kept being told a supervisor had to check our room. We finally got the key about an hour later. We went up and It had a very strong raid smell and no windows. Obvious they were buying time to treat rooms. The air return above the bed was covered in dust. My husband and I walked right out. We found a hotel a few streets over and after telling that manager our horror story he let us view the room. It was perfect so my husband had me stay and check in while he got our bags out. He said when he walked out of the hotel the front desk was slammed with angry guests. We didn’t even tell them we were leaving or ask for a refund. I have a rare autoimmune disease and when I told the girl at the desk I was sick earlier at check in she rolled her eyes. Pool was cloudy as well.

They refuse to rectify selling my room and then sticking me in the Holiday Inn. They claimed they compensated me with an already free breakfast. If I wanted to stay at the Holiday Inn for a cheap buffet breakfast, I would have booked Holiday Inn. Don’t make a reservation here. They don’t hold your reservation. We arrived at 1 am to find they were full.

Paid Reservation Canceled Without Notice on New Year’s Eve We had a paid-in-full reservation for New Year’s Eve and arrived at midnight after traveling since 5:00 AM, only to be told our room had been canceled by management with no notice. They claimed they never received payment from Chase Sapphire, which we confirmed was false. The real issue was overbooking, and our reservation was simply dropped. Because the island was sold out, we spent over an hour calling hotels and ended up paying over $1,000 for one night at a Hilton, with no accommodations secured for the rest of our trip. Canceling a confirmed, prepaid reservation on a major holiday without notice is completely unacceptable. Do not trust this property to honor your booking.

Even though the ambience and aesthetics are quite pleasing at Ábitta I would never return to this hotel or any of their affiliated hotels. My discovery of a dirty shower upon checking in, with strands of hair (not belonging to myself or anyone in my family) put a stain on my first trip to PR. After checking in at approximately 5.15pm on 01/22/25 we went up to our room, Room 302, to change and then head right back out to begin our vacation/birthday celebrations. We decided to shower and were met with a very disgusting sight which completely grossed out my wife and kid. I had to wash someone else’s hair off the walls to be able to use the shower (see pictures attached). In addition to the aforementioned issue, two more issues arose afterwards: 1. Two roaches were found in our room. 2. The bath water was not flowing properly and was forming a pool when showering. Seems like they never cleaned up after the last guests and simply gave me the keys to a dirty room. Spoke to their front desk who promised to inform management but to date no one has reached out even once in any capacity. I have sent at least four emails to them with not even a reply. It’s been 5 days. Please do not stay here!!!!!

We absolutely lived the location! It was only a few blocks from the beach, but not right on Ashford so it was quieter. The staff were very helpful and friendly, and the hotel has a spot at the beach with chairs and umbrellas free to use (just show your room card and give them your room number - the stand has Holiday Inn Express, but they check in people from a few different hotels). We were in the second tower (not the one with the restaurant/reception/pool). While it had a balcony, it was on a lower floor and there was still some construction happening. However, the balcony was great for drying things off. The rooms are set very cold but we could easily adjust the thermostat. We loved having a mini-fridge and so many hooks to hang all of our things. A couple things to note: the road south of the hotel floods from the Lagoon during high tide, so we just made a note at night to walk down Calle Clemenceau; and the entrance to the the main tower from the second tower is locked between 10pm and 10am, so it was a little annoying to have to walk around to the front entrance to grab towels for the beach (it would also feel a little more secure if the entrance to the second tower required a room key after hours, since you could easily walk up the atrium area between the buildings from the sidewalk and enter). They seem to still be setting up the entrance area of the second tower, so some of that might change. You get a $25/day credit towards the hotel restauarant and while we used it for drinks one night, the rest of the time we used it to get bottles of water for the day. We had a great time!