Condado Palm Inn San Juan, Tapestry Collection by Hilton

The air conditioning in the room was as loud as a jet engine.

The hotel's location is excellent.

The hotel boasts a great location, right across the street from a large Walgreens. The restrooms and rooms are spacious and newly renovated. The staff are friendly and welcoming. The hotel occasionally hosts events, creating a wonderful atmosphere. The swimming pool is large and includes a heated tub.

The hotel was absolutely terrible. They said they'd clean after 4 PM, but when I checked in, the toilet paper was just stuffed haphazardly in the bathroom. Is this how Hilton's staff behave? It's shameful. The room was small, and the noise was unbearable. The hallway and the street were noisy even at night. The soundproofing was poor, and the hotel didn't seem to care. The air conditioning noise severely affected my sleep. The service was also awful. When I called to ask for blankets or other items, it took over ten minutes to get them, and I had to call two or three times. It's shameful. Does this hotel even deserve to be called Hilton?

The location was great, it was clean, and the view was great, so it was perfect!! The front desk was also friendly, and they gave me a list of good restaurants as soon as I arrived, so I used that as a reference during my stay.

Although the room is not big and the price is not cheap in the peak season, the sanitation, environment, service facilities, etc. are very good. There are two 24-hour supermarkets opposite the hotel, and the beach is not far away. The hotel's coffee shop and restaurant are also very good