Pros: -Reception: Exquisite. By the time we reached the front desk, they already had our registration, a warm towel (soaked in lemongrass scent) & sweet iced tea ready. A duty manager (Ashwin) walked us to our room, showed us around, and answered all our questions. Duty Manager Llewelyn courteously extended our stay to 8 pm to accommodate our late-night flight departure. Personalized letter in our room explaining the available services and facilities. Nougats were offered as farewell gifts. - Room: A cheese and cracker plate plus a full-size bottle of wine welcomed us. Bedroom was small but had lots of storage. Bathroom was spacious, featuring a full bathtub, a large shower stall and 2 sinks. Amenities contained essential oils from Africology. Mini fridge contained complimentary Coke Zero, lemonade, beers, and water, plus cans of nuts, biltong, gummies, & chips. 2 hooks and 2 big towel racks (one heated as long as the correct switch is flipped) in the bathroom. 1 hook on the entry door to the bedroom. - Meals: Dinner was delicious (free-range beef burger, paella, & chocolate financier) and featured top-notch service. Different restaurant staff frequently checked on us. Restaurant (called the conservatory) is beautifully decorated with a full view of the greenery outside. Lunch was also delicious (Cesar Salad, Calamari, Oysters, & Chicken). Prices were amazingly reasonable for quality. - Facilities: Old-fashioned decorations but beautiful and clean. 2 outdoor swimming pools with heated water. - Location: Isolated in a remote place, with a security guard checking entries. The grounds spread out with nicely kept gardens and trees all around. Cons: - Bedroom: Windows without screens allowed big flies inside. The curtains allowed sunshine through early in the morning. - Bathroom: An instructive sign on the heated towel rack would be helpful. Water pressure was low. No handheld shower wand was provided. - Service: No Disturb sign was ignored. - Facilities: There were no elevators because the whole hotel consisted of 2 main buildings that used to be some old mansions, plus some detached small houses.