Read genuine traveler ratings & reviews to find your perfect stay.
Fazal I
Overall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived. The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep. The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay. The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from. Airport shuttle and price was the main reasons I chose this hotel. Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.
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Price per night from:$133
UCARLAWGreat location, friendly, kindly staff, fantastic rooms, excellent cleanliness, comfortable beds, great view, beautiful view of Chicago Downtown, very good gym, all the equipment is new, truly an excellent hotel.
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Price per night from:$201
Guest UserPool was saline and clean and warm enough to actually use. Breakfast was nice. Parking was $50 in the self park next door. Entrance houses 3 hotels which is confusing. Hotel had clean products and no terrible chemical or mold smells.
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Price per night from:$161
Mobility Accessible Two Double Room with Vista and Roll In Shower
YJYC0402My first trip to Chicago was perfectly great thanks to LondonHouse. Especially the view from my assigned room was so amazing that I didn't need another rooftop cafe.
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Price per night from:$241
Guest User
Great location (very closed to major sites - walking distance to Millennium Park, Trump Tower, Giordano’s Pizza, Art Museum. Good size rooms and great front desk service (esp. Samuel). I booked 2 rooms.
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Price per night from:$141
ZhangpengPatrick
The location of the hotel is great, opposite Millennium Park, within walking distance to Michigan Avenue, and not far from the subway station. Because I have a membership card, I would like to thank the handsome guy at the front desk for upgrading me to a room with a view.
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Price per night from:$249
Guest User
I stayed at this hotel last week and had a really pleasant experience. The room was clean and comfortable, the bed was soft, and the air conditioning worked perfectly. The bathroom was spotless and had a good supply of hot water. The staff were friendly and helpful throughout my stay. The check-in process was quick and easy, and the breakfast had a decent variety with good taste.
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Price per night from:$91
Posted on Jul 27, 2025
Guest User
I was in Schaumburg for a 2 Day conference and chose to stay at a more cost effective location since I was traveling alone and really just needed a decent place to stay.
Upon arrival, I was greeted and given my key cards. I drove towards the side door as it was closer to the
elevator. Not the hotels fault I guess, but people were smoking in areas I know weren’t designated for smoking.
The 2nd floor ***** of ***. I am grateful it wasn’t coming from my room, however: the assigned room did not smell clean at all. I did bring cleaning sprays from home just in case, the room wasn’t clean. I had to wipe the counters , desk and sink top off. They were dirty and sticky to the touch. I was going to ask for staff to come up and check the room but decided not to do that.
The next morning I went to the front desk to ask that
Housekeeping not clean until I left. Front desk staff was on the cellular device and I had to get his attention. He was nice and courteous but told me that rooms were cleaned once per week. Guess that’s why my assigned room smells the way.
While I am an avid dog lover, the dogs coming out the exit when I tried to enter were huge. This gentleman had two and could hardly control them.
Nevertheless, you get what you pay for so I can’t be too upset. I just don’t recall this chain being so lax about the amenities, staff professionalism-and cleanliness.
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Price per night from:$99
Guest User
My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.
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Price per night from:$55
Guest User
Raymond, Alex, George, and Alston were all excellent associates at the hotel. I will definitely be back next year.
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Price per night from:$39