Annex Copenhagen

The location is excellent, about a 10-minute walk from Copenhagen Central Station! The shared kitchen, bathrooms, and showers are all clean, and they regularly refill the shampoo and body wash. You can also get cool lemon water in the lounge on the ground floor. The cushions on the bed were by HAY, and the lighting was very stylish. The room was a bit small, but I spent a lot of time in the shared kitchen and lounge, so I was happy with it!

It was awesome. Everything was relatively close by. Right next to the train station, so getting around outside the city was also a breeze. The kitchen was well-equipped, and the bathrooms were very clean.

This hotel requires self check-in. The automated room assignment was a triple room. However, after checking in on the first day, I found that it didn't match the photos shown on Trip.com. There was no TV, and the bedside lamp was completely non-functional. When I informed the front desk (which is located in the sister hotel next door, Absalon Hotel), I was told that this room doesn't include a TV (but I later found there was clearly a TV monitor in the room). They claimed Trip.com made a mistake, and the front desk staff were unfriendly. They told me to speak to housekeeping myself about getting the lamp fixed. I had no choice but to contact Trip.com, and the platform was very proactive in helping me. However, the hotel's response was very passive. The hotel didn't even apologize initially and demanded that I bring my luggage downstairs and re-check in, even though I had already stayed one day. It was clearly the hotel's mistake and an act of deceiving the guest, yet they still demanded that I... The hotel's front desk requires going up stairs with luggage, and even after taking the elevator to the floor, there's another short flight of stairs to navigate. This is extremely inconvenient for a family traveling with 32-inch and 28-inch suitcases and backpacks. To experience the fun of different hotels during our trip, I also stayed at the sister hotel next door, Absalon Hotel. It was a complete contrast; the service attitude of the front desk at the two hotels was completely different. This is why I'm giving 'one star for service'!! (I don't even want to give one star).

The hotel's location is decent, and the self check-in was quite convenient. However, there's no air conditioning in the room, only a small fan. The wooden floors creak when you walk on them. On the bright side, there are plenty of bathrooms and toilets on each floor.

Couldn't check in early, but the common areas were super functional, vibrant, and relaxing – really on par with Clink in Amsterdam. While waiting on the 3rd floor, I looked through the floor-to-ceiling windows and saw a full rainbow panorama right in front of me, even spotting people walking on top of it clearly. However, paying an extra 50 DKK for bed linen was ridiculous, especially since it wasn't mentioned during booking! That evening, I asked the front desk if there was hot water, and they said yes, but it would cost 15 DKK per cup. Seriously! For a hostel, not having a communal kitchen or a fridge to store food, and not even providing a kettle, is just unacceptable. I can't consider these facilities to be adequate.