Guest User
September 19, 2023
We arrived at 11:10 PM, after giving prior notice. We received nothing: no welcome message, no access instructions. We called several times upon arrival because we had no way to enter the accommodation. When a woman finally answered her phone, she was very rude. She said she had sent an email and blamed *********** for us not receiving it. If that were true, she could have called because she had our contact information. But she told us she didn't need to call us because her shift had already ended. When she finally let us in, all the information arrived perfectly in our email. I don't understand the poor treatment we received. And I'm making this public because nobody deserves to be treated like that. She threatened us several times to leave us on the street because she was already in bed at 11:10 PM and her shift, again, was over. Her exact words were: "You want the key to get in, huh? Well, I've tried to contact you." And we replied: "We haven't received anything." And she said: "That's not my fault, it's Booking.com's fault, okay? Do you want to sleep there? Do you want the key?" // This is UNACCEPTABLE. We even thought it was a scam. But it was the receptionist who was rude and disrespectful. As for the place itself, it was horribly noisy. You can hear everything from everywhere. A dog in another apartment was barking in the middle of the night. We didn't get any rest. I wouldn't recommend this place to anyone.
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