I experienced the worst front desk agent EVER. He was rude and unprofessional from beginning to end. When you Google the hotel and it pops up, there is a website attached (as well as phone number, address, etc) I booked my room on the website provided which was Choice Hotels whom this specific hotel falls under. I booked the Presidential suite for 3 occupants. 2 adults and 1 child. The night I arrived to check in, the clerk was immediately rude and unprofessional. I was not greeted. I in fact greeted him who did not smile or anything in return. He got my card and id and asked very bluntly “how many people” I said 3. He said “ONLY 2” With a puzzled look on my face I said I’ve already booked the room for 3 occupants. He cut me off shaking his head and said “ONLY 2” I began to say I already booked for 3 occupants, it’s on the confirmation, the site I believe had a maximum of 4, etc. the clerk cut me off, did not care to hear what I had to say and then pointed down to my 7 yr old daughter and said if I want 3 I have to pay $10. I went on to say I was not paying an additional $10 when I’ve already booked for 3 and was within the hotel’s policy. The clerk was being rude, trying to take advantage of me in the situation so I called the cops for a mediator. Of course the officer arrives and could not do much. The clerk changed his story 3 times. He told me that I would have to pay $10. He told my boyfriend that I was basically overreacting and immediately called the cops making the situation worse and that the room had a leak and wasn’t serviceable, and he told the hotel security who got involved that I was trying to have 7-8 people in the room. A room I hadn’t even officially checked into better yet step foot in. Everyone who tried to talk to him to resolve the issue was carelessly shut down. The clerk told us to take it up with the site we booked through. My boyfriend called Choice Hotels and spoke with the customer relations agent who said that it had to be resolved at the hotel. She called the hotel clerk and explained to us that she too got off the phone because he “started talking weird and being rude”. She informed us that they don’t take/receive any money and informed us that the hotel clerk had actually ran my card and charged it for the room…the same room I hadn’t even officially checked into. The hotel security saw me upset and saw police and asked what was going on. I told him and he was not surprised at all to hear the clerk was giving me issues. He tried to resolve the issue and was also shut down. He was shocked to hear that I was dealing with all of this yet hadn’t even stepped a foot into the room. The hotel clerk refused to resolve the issue and at this point he was refusing to give a refund. I was frustrated with the runaround I was being given. He told me to contact Choice Hotels. Choice Hotels said they couldn’t do anything and it had to be resolved at the hotel. The police officer explaining he couldn’t step in. Finally the securi
Very Good
40 Reviews