lorraine
December 29, 2023
When checking in , the lobby was full of children and families. Assumed it was a tournament which happen at this time of the year. We requested to be away from the busy area if possible. The clerk seemed to be struggling to manage but said we would be away from the group. When we walked to our room there was a hockey game going on in front of our door. I called down and told the clerk that it was not okay as we had a long travel day. He threatened to kick us out of the hotel and said “ this is Boxing Day, I’m not dealing with this “. He then said he was going to hang up and if I wanted I could call back in five minutes and “try again”. I have travelled extensively my whole long life and have never experienced this. My hope is that this young man will have a well needed break or holiday as he clearly was not managing well. We stayed the night as we were exhausted. The clerk in the morning was very nice as was the breakfast room staff. Unfortunately, the anger and outburst of the clerk has left a bad taste so we will not return to that location in the future.