Guest User
July 17, 2023
Let's start by explaining the positive aspects which are the courtesy of the staff, the cleanliness and a good-sized spa in the new wing. The price is not justified, 40 minutes away in Val Pusteria there are 5-star hotels that offer double the service, it cannot always be justified because you are in Cortina, now a pearl of the Dolomites that has become obsolete and opaque. We were entitled to an upgrade to the junior suite (under new construction) because we asked for a couple's massage, in this room we were immediately shown a fan because it had no air conditioning (the temperature reached 25 degrees in the room). In the bathroom the sink was leaking water and a couple of tiles next to the mirror were at risk of falling because they were detached. Furthermore, in a part of the room where there was a large window you could see the wood damaged, probably due to humidity due to condensation. Last detail, the view is from the back of the old hotel, so you have to imagine the mountains a little. We are sorry for the staff who we found extremely friendly and professional, but this is unfortunately lost when management does not pay attention to details. Cortina has enjoyed a name that has brought wealth since the 1960s, but few have invested worthily.
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