1. ROOM We booked a suite at the Bahia Calma Beach Hotel, paying the most expensive DELUXE option with a pool view (the price difference was significant – approximately €300 per person more than the standard suite). Upon arrival, we found ourselves in suite no. 56, which actually had a side view of the pool, with the main view being of the white wall of the restroom and electrical switchboard. It's located in the very corner of the pool area and below the pool line. We checked for available rooms with a nice view, but the receptionist told us they were reserved for their German VIP guests, a group of executives who were arriving the next day, and they wouldn't give us any of those rooms. It's worth noting that all these rooms were in the same quality and price range – poolside and pool-view, with suites of the same standard inside. On the hotel's Facebook page, in correspondence with customers, the receptionist states that they do not assign specific room numbers upon request during the booking process. The German VIP guests actually arrived at the end of the second night and stayed on the hotel grounds as if they were the only guests, making noise until 1 a.m. and proposing toasts, the content of which is embarrassing to even mention. 2. SECURITY The hotel is a dangerous place, without any supervision or security whatsoever. There are gates that are left unlocked (perhaps intentionally?), and there are signs about cameras, but none. As a result of this carelessness and neglect of security, we were robbed by a thief who entered our room at night through the terrace and stole money and documents from a backpack lying on the sofa. The hotel is aware of such situations and has not implemented ANY guest protection system. Frankly, we feel like we were deliberately assigned a room on the side of the building, near a side gate. It's true that they warned us to close the windows, but we didn't close them once... (the room was stuffy, as we'll discuss in point 4 below). We should mention that there was a safe in the room (and we kept some of our documents and cash there). BUT this safe also raised concerns because it was key-operated, not coded, so someone could have made a key. 3. ANTS The room was infested with pharaoh ants. They were in the kitchen, on the dining table, in the bathroom, and even got into the suitcase. They didn't get into the refrigerator. Our complaints were ignored; the staff came and sprayed the ants with a supermarket product, and the ants disappeared for a moment and then returned. The hotel should definitely perform a thorough, professional pest control – but obviously, that costs money... 4. NO AIR CONDITIONING The absolute lack of air conditioning was a very bothersome issue. During our stay, the temperature was constantly around 28 degrees Celsius. The apartment was heated, so unfortunately, we had to open and tilt the windows at night, which also contributed to the theft described above. 5. KITCHEN EQUIPMENT Overall, th