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Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(48)
Positive reviews(40)
Reviews with photos/video(3)
Negative reviews(8)
Xiaowen31
Single
Stayed in May 2023
Business travelers
21 review
5.0/5
Outstanding
Posted on Jun 26, 2023
located in Central city of coventry. you feel the safety of this hotel is extremely high standard.
very convenient to visit coventry university and sightseeings.
Guest User
Single
Stayed in Mar 2023
Business travelers
1 review
2.0/5
Posted on Apr 29, 2023
This is my first visit to UK.
However, the hotel has never been a pleasant experience.
1) Location and Room condition.
The hotel is located at center of city.
It was relatively clean but not elaborately organized, some lights were not turned on, and the atmosphere was dark and gloomy.
The room was relatively large, had 2 more useless beds and the Wifi was the worst.
Not recommended for business trips.
2) services and staff quality
Breakfast and dinner are served and the taste is average. Considering the price, I don't recommend it that much.
A few staff are kind, but Some staff are far from friendly and racist. Need to be careful.Employees should be trained in kindness and generosity.
Beware of the guy with the weird British accent.
But there are also really kind and great staff. (Sam)
3) Facility
It's safe, but don't expect much because there are no special facilities or features other than the restaurant.
It's a very normal level.
4) Overall
I can't recommend it. If you don't have a place to book, find another Premere Inn.
I will definitely go somewhere else next time. (I'll pay a little more and go to a better place.)
Connie Z
Twin Room
Stayed in Dec 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Jan 15, 2023
Hotel is near Pizza Express and student accommodation for Coventry University
Guest User
Twin Room
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Nice small hotel, good breakfast
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Banyameiyouya
Double Room
Stayed in Aug 2022
Other
8 review
5.0/5
Outstanding
Posted on Sep 30, 2022
The room size is good, the location of the hotel is also very good, very close to the city center. The staff at the front desk are very enthusiastic. There was a small problem with my room card, and the staff solved it very patiently! The hotel's breakfast is a self-service ordering system. I ordered an English breakfast. The quantity is really large and the taste is very authentic.
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Anonymous User
Double Room
Stayed in Nov 2022
Family
2 review
4.5/5
Great
Posted on Jan 10, 2023
The hotel location is good & easy to reach. Close to Coventry Univ. Very friendly service.
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Fuhao
Family Room
Stayed in Dec 2022
Family
8 review
2.2/5
Posted on Jan 28, 2023
It's an express hotel. There are better choices next to it. I don't recommend it.
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Guest User
Twin Room
Stayed in Aug 2023
Family
2 review
4.0/5
Very Good
Posted on Sep 14, 2023
Nice hotel, very safe
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Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 2, 2025
Free upgrade room which was appreciated. Lots of power sockets large room comfy bed. Ideal location in centre of town. Staff all very friendly and breakfast great value. For new Year's Eve price was fantastic. Would definitely stay again.
Guest User
Stayed in Nov 2024
Family
3.0/5
Posted on Dec 31, 2024
The room was good but did not like the breakfast arrangement as we had to book it and the crossiants kept finishing aswell and took long to refill Plus the parking was very expensive and found it a bit difficult to get to and from the car park to the hotel Overall it was ok but wouldn’t stay at this location again.
Guest User
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Dec 29, 2024
We had a big room on the 5th floor. The kids especially enjoyed the view from the window. I liked that everything was modern and clean, the bed was quite comfortable and the shower was good. Breakfast was fine and good value to have the kids eating for free. In this Premier Inn they took orders at the table for cooked breakfast which meant everything was hot and fresh. Obviously it's more convenient and cheaper to have hotel parking but it worked fine using the multistorey car park, and it was very close. It's cheaper to download the NCP app before entering the car park and you then scan a QR code in the app to enter. You get 15 minutes parking outside the hotel to check in and unload luggage, so you've got to be quick.
Guest User
Stayed in Oct 2024
Other
2.0/5
Posted on Nov 9, 2024
Booked a double room only to find this hotels ideal of a double room is 2 single beds pushed together with 2 single mattress. Awful nights sleep. Staff at breakfast could not have been nicer but we warned it’s not the usual PI breakfast - it’s not a buffet. Not worth £11. Staff at check in could not have been any less interested. I felt like my arrival was an inconvenience for them. I’d avoid this hotel if I was in the area again.
Trip32171966012
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 6, 2024
Great location, easily walkable into town. It's right next to a couple of restaurants if you wanted to eat outside of the hotel, or walk into town for more options. The room was recently refurbished and was lovely and clean. The bath had been replaced with a large walk-in shower, which is great if you're a shower person...but some may miss the bath! The beds and pillows were lovely and comfy. The staff were excellent, especially Jack (I think)...he really took the time go get to know his guests and was very chatty and incredibly thoughtful. He even gave it a go solving my son's many Rubik's cubes. Breakfast was nice, with hot food being ordered off the menu, and pastries/cereals etc being offered as a buffet. Good timings too. Would definitely stay here again.
Guest User
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 2, 2024
The rooms are the eco rooms and they are lovely . It feels and looks very up to date clean and lovely. The staff were amazing very helpful and the customer service was the best 👌. Would stay again. I would highly recommend you won't be disappointed.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Oct 31, 2024
After its recent refurbishment the hotel provided excellent accommodation for our 2 night stay. The rooms have been upgraded including a "walk in" shower replacing the bath which could be difficult to manage. Also the lifts have been improved with clearer & much better signage. The bar & reception continue to provide top quality customer service. Thanks to all for making our stay so enjoyable.