Courtyard Cincinnati Covington

While Shirley at the front desk was professional and accommodating, this property is in need of serious updating. They also appeared to have a fruit fly issue… An elevator in the hotel and an elevator in the parking structure were out of order. I think these accommodations were embarrassing for a wedding party that had perhaps encouraged guests to stay, perhaps remembering it as a younger, better maintained property prior?

Very expensive for a pretty small room, they made us pay an extra $20 for parking when we already paid $315 for everything (which it said everything was included) went to get food and they close at 10 and also expensive food. We were going to buy toothbrushes as a couple was leaving and they mentioned that they went to go stay in their room and there was people stuff all over so the staff gave them a room already occupied 99% that was our room. Which is ridiculous. Also the parking garage was so low that it scratch my boyfriend truck completely up and we could barely get in and out

The hotel is designed for corporate guest. Average Joe and Jane is not going to pay the fees they charge for bottle water or food.

Good spot, the room was clean, and the service was friendly. Simple details like the bathroom curtains looking a bit dirty, having a dirty balcony, but overall it was a nice place. I slept well, and it was pet-friendly. They had a private parking lot, which felt safe.

Front desk staff is exceptional. I will continue to stay at this hotel because of the hospitality of all staff I encountered.

Dirty room, very expensive for a low-quality room. Staff was very friendly. Overall hotel amenities were good. Covered parking was nice

The staff was nice. The hotel and rooms are very outdated. The rooms and hallways have a musty smell which means the carpet need to be changed out. The pictures on the website are deceiving