To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities7.5
Service7.9
Cleanliness7.9
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All reviews(100)
Positive reviews(95)
Reviews with photos/video(34)
Nice sea view(12)
Convenient parking(10)
Convenient location(9)
Close to beach(8)
Large rooms(6)
Average sound insulation(5)
Has rooms for families(4)
Family activities available(4)
Negative reviews(5)
Guest User
Suite
Stayed in Apr 2026
Couple
3 reviews
8.5/10
Very good
Posted on Jun 1, 2026
North Pier Hotel enjoys a strategic location in the heart of Phillip Island, offering easy access to local attractions, dining, and the beach. With beautiful coastal scenery and convenient surroundings, it makes for a comfortable and hassle-free stay.
Yi Ching 貽凈
Guest Room
Stayed in Apr 2026
Traveling with friends
6 reviews
10/10
Outstanding
Posted on Jun 7, 2026
Had a wonderful stay here! It was easy to find this hotel and the check-in process was smooth and pleasant. There were plenty of parking lots for us to park our car and when we entered our room we were pleasantly surprised by how spacious and clean it was! Our room was situated on the first floor and we had a floor-to-ceiling window / sliding door which was facing the sea, which was amazing! The beds were large and comfortable and there were enough space to open 3 big luggages flat on the floor. One highlight of the room would definitely be the toilet - it had a huge mirror with a longgg counter and lots of space for us girls to stand and do our makeup in the morning 😂 which was really an unexpected plus point. One thing to note though, is the lack of microwave and kitchen! Or else overall, highly recommend.
Melinda “Lindy” Holmes
Guest Room
Stayed in Jun 2026
Family
1 reviews
9.5/10
Amazing
Posted on Jul 3, 2026
The room was lovely. We received a complimentary upgrade which is always nice. Beds big & comfy
Bathroom was huge, has glass bricks in part of bathroom partition which was great. I had my Mum who has Alzheimers & it was nice to leave the bathroom light on for her, but only get nice indirect lighting thru the glass bricks.
It would be great with kids too.
The only negative was that the tv/internet was a bit sketchy, but we has shocking weathe,. So they may have contributed. And the pub next door/attached are a little pricey
(I'm not sure if they are affiliated)
Would be brilliant if the weather had been kinder.
Cher_yl
Suite
Stayed in May 2026
Family
3 reviews
6.0/10
Posted on Jun 12, 2026
Perfect space for a family of 3-4 and it’s located next to the beach. A perfect place for families to unwind and chill!
For kids there’s a bouncy castle and a theater on the 2nd floor and for the adults, there’s a bar
Travel zumbie
Guest Room
Stayed in Oct 2025
Family
24 reviews
9.0/10
Great
Posted on Nov 25, 2025
Room was big enough for my family of 3, Clean, toiletries provided is enough. 2 big beds and comfortable. Big TV, room at ground level, balcony can open and walk out to car park. Room doesn’t much have programme and need guests to sign in acct, which is not friendly to customers. Hotel location infront of sea, walking to distance to town centre just behind the hotel.
Guest User
Queen Room With Bay View
Stayed in Nov 2025
Family
6 reviews
10/10
Outstanding
Posted on Dec 30, 2025
Very nice, good location. Receptionist was nice and helpful!
Guest User
Bay View Room
Stayed in Feb 2026
Traveling with friends
14 reviews
7.5/10
Posted on Mar 30, 2026
Hotel was located just by the seafront so you get a beautiful view out the window when you choose to stay at one of the Bayview room, which is definitely highly recommended!
Anonymous User
Bay View Room
Stayed in Jan 2026
Family
13 reviews
6.5/10
Posted on Feb 22, 2026
Building looks a bit old, amenities were not up to expectation. Scenic view around the club and restaurants is just within walking distance.
MSR15
Suite
Stayed in Jul 2025
Family
54 reviews
8.0/10
Very good
Posted on Aug 27, 2025
Good stayif to penguin parade and the beach in front of the hotel. Hotel with two rooms, suitable for family with 4.
eric_pjlee
Bay View Two Bedroom Apartment
Stayed in Jan 2026
Family
64 reviews
9.7/10
Amazing
Posted on Feb 17, 2026
Huge thanks to the hotel for upgrading our room, which made our two-family trip to Phillip Island even more comfortable and beautiful. The hotel's location is fantastic; you step right out to the beach and jetty, and we met so many friendly locals and tourists. Of course, it would have been even better if the front desk staff had been a bit friendlier.
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Guest User
Suite
Stayed in Oct 2025
Family
6 reviews
9.5/10
Amazing
Posted on Nov 24, 2025
Cozy hotel. Friendly staff.
mahlairen
Bay View Room
Stayed in Jul 2025
Traveling with friends
18 reviews
9.5/10
Amazing
Posted on Aug 7, 2025
Just one street away from all the restaurants. A good 15 mins to penguin parade too
Guest User
Bay View Room
Stayed in Nov 2025
Family
12 reviews
6.5/10
Posted on Jan 1, 2026
Very simple hotel in the city center facing the sea. There’s no service you can expect from the hotel. Ideal for short stay in a budget way.
Guest User
Suite
Stayed in Dec 2025
Business traveler
5 reviews
7.0/10
Posted on Jan 20, 2026
The location is good, face the sea. But the facilities was old and Hygiene situation is not good
Guest User
Queen Room With Bay View
Stayed in Nov 2025
Family
1 reviews
9.5/10
Amazing
Posted on Dec 16, 2025
The hotel was very neat and clean and with very beautiful view as I requested. Overall, worth the money and I liked it a lot 😊.