I recently stayed at this hotel, which is self-rated as a 4-star property. However, based on my experience, it would be more accurately categorized as a 2-star hotel.
Firstly, my booking inquiry through Trip.com was never responded to, which was disappointing. The room itself was spacious but quite dated, and the view from the window was nonexistent—contrary to the advertised mountain or sea views.
The behavior of the support staff was unprofessional and discourteous. They often shouted across the hotel and seemed more focused on their own conversations than attending to guests. It appeared that many of them might be personally connected to the owners, which could explain the lack of hospitality training.
Security procedures were excessive, with all belongings scanned upon entry. Additionally, important policies—such as the prohibition of outside food, drinks (including alcohol), and restrictions on visitors—were not disclosed on Trip.com, which felt misleading.
The overall atmosphere was not welcoming, especially in public areas, and I did not feel respected as a guest. The buffet breakfast was also disappointing, with many items appearing stale and poorly prepared.
In summary, I would not recommend staying at this hotel. It did not meet basic expectations for comfort, service, or transparency. If possible, I would give it a negative rating.
