We had a nights stay here as we were going to the horse racing. On arrival we had a welcoming, helpful receptionist. If you are not wishing to drive to the races, the hotel has an internal phone for a taxi. (it was a five minute taxi ride away, which only cost about £11) The restaurant next door also had welcoming staff on the bar. At breakfast time you are seated by staff and you help yourself to the continental breakfast and drinks etc… I have to say, I found the service wait a little too long however, this wasn’t too much of an issue. The full english breakfast, was served by order and very fresh& piping hot. (Compliments to the chef, apparently called Carole 👏) Just what was needed after a night out!