Las Casas B&B Boutique Hotel, Spa & Restaurante Cuernavaca

I'll start by saying that this stay was essentially perfect. The front desk folks were simply lovely. They immediately made me feel welcome and like I was an old friend visiting. Gabriel is so charming and funny. He put a smile on my face every time I had a question for him. Marisa is sweet and kind. She has a natural talent for hospitality. Cesar is THE guy for recommendations. He's smart. He's polished. He's refined. Seriously, show up without a plan and just ask Cesar to map out your stay. The hotel itself is a sanctuary in the city. Every direction is a picturesque view. The landscaping evokes lush serenity. The restaurant feels high end and exclusive without being pretentious. The rooms have a peculiar modern antiquity to them that's hard to explain. Location is absolutely prime. It's smack in the middle of town and you can walk to most points of interest in under 5 minutes. I really appreciated the Malin + Goetz and Molton Brown toiletries. They're actually the brands I use at home for my personal care! The food was delicious, I took so many pictures of my food! Bartenders are top notch. My absolute favorite was the Cucumber Refresher (pro tip: they can make it virgin, which in my opinion was the better version). I think I ordered it everyday. The dirty martini was surprisingly perfect (and I say that as a self proclaimed martini snob). Zero notes for the bar. Keep up the excellent work. Lastly, I want to give a shoutout to the housekeeping staff. I wanted fresh flowers for my room and one of the ladies went out and ran the errand for me herself. The arrangement turned out beautiful. All in all, Las Casas B+B will definitely be the place I stay anytime I return to Cuernavaca. I already miss it.

Nice decoration and food was very good, pool is heated (personally I don't like pool to be warm on hot weather but the staff told us most of the guests request it that way)

This hotel warned me 1 h before my check in, when i was at my door about to jump in my cab, that they would not honor my (non cancelable) booking reservation because i did not have a credit card. Attention from the receptionist was fairly rude and unexpected for the supposed standing.

The places is nice, the restaurant is beautiful and food is delicious. Service at the hotel is terrible, specially in front desk. Hotel prices are excessive so as their policies Next time I’ll only go to restaurant but staying in the hotel was not the best experience

Above and beyond service. Great, caring staff.

Delicious bkfast every a.m., friendly, mostly quiet. . . would go again for sure.

The hotel is a beautiful old mansion nicely decorated. It is conveniently located close to all main attractions, walking distance. Has valet parking to facilitate move around when needed. The staff is very friendly and helpful. Highly recommended.

Well - it needs an upgrade. Pool área in good condition. Furniture completely outdated. room good and clean. Costumer service extremely rigid and complicacted/. Very you g staff without experience in tourism or business. Good great. What out - they send enormous quantity of messages via what’s up. Unnecessary and repetitive. I will not go back, maybe for brunch and dinner

First the restaurant: Excellent, amazing, delicious! The food is outstanding! The breakfast which was included is fabulous! It includes coffee, juice, fruit, fresh bread, and then the main course! The hotel is very small and intimate. The pool is heated and we had two days swimming during new year's. Plus the weather was 80 F. The rooms are very comfortable and the decor is beautiful, black and white with use of mirrors and black metal. It is an oasis in downtown cuernavaca. Downtown is not very beautiful, we expected better, but the hotel certainly made up for it. The service was outstanding. They even opened the restaurant 1 hour earlier to serve us breakfast before our early departure. Really outstanding service!