I planned a very special evening here to celebrate a big birthday and was extremely let down by the Four Seasons staff. So much so, that I would seriously hesitate to stay at this property despite loving several other Four Seasons locations. Typically, one of the best things about the Four Seasons is the service. I’d had a dinner reservations booked for months when two weeks before the reservation, I received an email that the restaurant would be closed on the day of my reservation (I assume due to a private event). Super bummed, I emailed and went back and forth with a woman named Ana Ortiz who offered to still make the menu available at one of the resort’s other restaurants and promised to still make the celebration special. I was thrilled! But night of, we arrived, and no one knew seemed to know anything about my prior conversations — not the host, not the server, and evidently not anyone in the kitchen either after the chef presumably left for the evening. We were offered a choice of three mains from the other menu, but all the sides were from the Mediterranean restaurant we were dining at. It didn’t go. It was weird. And then the dessert we’d discussed from the beginning didn’t come, and in its place was a super dry piece of chocolate cake. Surprised, I tried to get up to discretely talk to the server in case it was a mistake and he was super rude. Best of all, they charged me for the dessert is neither asked for nor wanted. I had other options for the evening, but I chose the Four Seasons and it was such a mistake. When you’re paying over $350 for dinner for two people (with only two glasses of wine), these things really shouldn’t happen. And when I emailed Ana afterwards trying to understand what had gone wrong, I got no response. Beyond disappointed. This Peninsula Papa***o location is a far cry from the normal Four Seasons standard.
Outstanding
49 Reviews