It's more like a guesthouse; there's no front desk, and you need to contact them via WhatsApp for any needs, though they respond quite promptly. There's no elevator, no air conditioning, and the room is poorly ventilated and a bit stuffy. If you open the window at night, a lot of small insects will fly in. The soundproofing is also very poor; you can clearly hear people walking upstairs. Also, while the room type is advertised as having a kitchen, it only has a sink and a microwave. It would be very convenient if you're taking the Inca Rail, as it's right next to the Cusco station.
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