Citadines DPulze Cyberjaya Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the lack of an iron and ironing board in your room on Level 1 and the inconvenience of having to use the shared ironing facilities located in the corridor, especially in the warm weather.We regret that this arrangement did not meet your expectations and that you felt the experience was not reflective of the value you anticipated for the price paid. Your feedback regarding the difference in room amenities on Level 1 has been noted and will be shared with the relevant team for review as we continually look for ways to improve our guests' comfort and satisfaction.We appreciate your valuable comments and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm regards,Guest Service Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us.We are pleased to know that you enjoyed our convenient location and found the direct access to DPulze Shopping Centre as well as the parking facilities beneficial during your stay.However, we are truly sorry to learn that the service and cleanliness did not meet your expectations. We regret that your check-in experience felt less welcoming than it should have been and that the room was not maintained to the high standards our guests deserve. Please accept our sincere apologies for the shortcomings you encountered.Your comments regarding staff attentiveness and housekeeping have been shared with the relevant teams for immediate review and improvement. We take feedback such as yours seriously, as it helps us enhance both our service quality and guest experience.We appreciate your recognition of our excellent location and thank you for highlighting the areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with the level of service and cleanliness that you rightfully expect from us.Warm regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for sharing your amazing rating and positive feedback with us.We are delighted to hear that you enjoyed the spacious room and found the in-room microwave convenient during your stay. We are also pleased that our direct connection to the mall added convenience, allowing you to easily explore dining, shopping, and other amenities just steps away.Your kind words and excellent rating are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back for another comfortable and enjoyable stay with us in the future.Regards,Guest Service Manager

Response from Property: Dear Guest,Thank you so much for your Outstanding 10/10 rating and for being such a loyal guest. We are truly honoured to be you and your sister’s favourite staycation choice, especially after more than 10 stays with us.We are delighted to hear your kind words about our team—from the front counter to housekeeping and bell service. Your appreciation for their politeness and helpfulness means a great deal and will certainly be shared with them as motivation.It is also wonderful to know that you enjoy the convenience of having everything under one roof, including the wide variety of dining, shopping, and entertainment options at DPULZE Shopping Centre. We’re glad this adds to the comfort and enjoyment of your stay.Thank you once again for your continued support and trust. We look forward to welcoming you and your sister back for many more memorable staycations.Best regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for your Outstanding 10/10 rating and for sharing such a wonderful review. We are truly delighted to hear that you had a very satisfying stay and that you found the room clean, comfortable, and well maintained.Your kind words about our friendly, polite, and helpful staff are greatly appreciated and will be shared with the team as encouragement. We are also pleased that our convenient location and pleasant atmosphere added to your overall experience.Thank you for recommending us to others. We truly value your support and look forward to welcoming you back again for another excellent stay in the future.Best regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback.We are pleased to hear that you appreciated the service from our reception team and that the Wi-Fi connectivity met your expectations. Your kind mention of our staff remembering your name and assisting you when needed is truly encouraging and will be shared with the team.However, we are very sorry to learn about the cleanliness issues you encountered in the toilet and pantry, as well as the unpleasant cooking smell from the neighbouring unit that affected your rest. Please accept our sincere apologies, as this is not the standard we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams for immediate investigation and corrective action to ensure these areas are properly addressed.We also regret that your overall stay was not as restful as you had hoped. Guest comfort is very important to us, and your feedback will help us improve both our cleaning standards and guest experience management.We truly appreciate your honest review and hope to have the opportunity to provide you with a much more comfortable stay in the future.Regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for your wonderful review and perfect ratings.We are delighted to know that you enjoyed your stay, especially the spacious and clean room, the peaceful environment, and our strategic location within the hypermall. It is always rewarding to hear that our guests had a comfortable and pleasant experience.We truly appreciate your kind support and look forward to welcoming you back again soon.Regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for sharing your detailed feedback. We are glad to know that you found our location convenient, especially the easy access to the mall and Jaya Grocer, and that you were satisfied with the bed quality and overall value for money.However, we sincerely apologize for the areas that did not meet your expectations in terms of cleanliness. Please be assured that your comments regarding toilet hygiene and daily housekeeping standards have been shared with our housekeeping team for immediate review and improvement.We truly appreciate your constructive feedback as it helps us enhance our services. We hope to have the opportunity to welcome you again for a better experience in the future.Best regards,Guest Service Manager

Response from Property: Dear Guest,Thank you very much for your continued support and kind feedback.We are truly delighted to know that you always choose Ascott hotels and that our property in Cyberjaya has become your preferred place to stay. It is always our pleasure to welcome you back and provide you with a comfortable and enjoyable experience each time.We sincerely appreciate your loyalty and look forward to welcoming you again on your next visit.Regards,Guest Service Manager

Response from Property: Dear Guest,Thank you very much for your kind feedback.We are delighted to know that you had a good experience during your stay and that everything met your expectations. It is also wonderful to hear that you would consider staying with us again in the future.We truly appreciate your support and look forward to welcoming you back for another pleasant stay.Regards,Guest Service Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found the room comfortable and that everything was generally satisfactory during your stay. We appreciate your positive comments regarding the room facilities.We also understand your disappointment with the view from your room. As our rooms offer different outlooks depending on their location within the property, some may not have the scenic views that guests prefer. We appreciate your feedback and will do our best to accommodate view preferences whenever possible, subject to availability.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and ratings with us. We appreciate your comments on our service and surroundings, and we’re pleased to know that you enjoyed the view from your room.At the same time, we acknowledge your feedback on the amenities and cleanliness. Your comments have been shared with our team for review and improvement, as we continuously strive to enhance the overall guest experience.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more improved stay in the future.Best regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for your kind feedback. We are delighted to know that you chose to stay with us for a staycation and found the environment comfortable and relaxing.It is wonderful to hear that our property provided the comfort and indoor experience you were looking for. Your kind words truly mean a lot to our team.We look forward to welcoming you again for another enjoyable stay in the future.Best regards,Guest Service Manager

Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the spacious room, our hospitality, and the complete amenities. We’re also glad that our connection to De Pulze Mall made dining convenient for you.We look forward to welcoming you back to Citadines DPulze Cyberjaya for another enjoyable stay.Regards,Guest Service Manager