New World Hoiana Beach Resort

My second stay in just over a year as I really enjoyed staying here first time around. Glad to find the resort is still as impeccable and luxurious as before. I really like the room here as it’s big, modern and has a touch of luxury. The breakfast buffet is so good here and the ingredients are very high quality - it’s always a thing I look forward every day while staying here. I made a request for high floor which was fulfilled but the initial room was too far from the lift for my elderly mom and so I request the customer service using WhatsApp to assign me to a different room. The WhatsApp guest service is top notch and I get a response fairly quickly and we like the second room assigned very much, although there is a bit of wait while changing room. A minor point as well is the room toilet do not have shower bidet which is usually standard in Vietnamese hotels. I was looking forward for the pickleball training but I couldn’t use the free pickleball facility this time around as the indoor court is under renovation, and only 1030am slot is available for training which will use outdoor court. It’s simply not doable as the weather is so hot at this time in danang. I hope mgmt can consider different time slot next time such as earlier or much later if indoor court is not available yet. Swimming pool is so much cleaner this time than my first visit. There was algae at the bottom in my first visit that I have feedback to management, and they did take notice and put to action. Also the shuttle bus situation is now ample, we manage to catch shuttle back to hotel from Hoian every time now, unlike before where the bus was always full and we had to take grab back. Overall we really enjoyed our stay here and glad management reacted to feedback positively and implemented changes. Keep up the good work.