adly, the second night was nothing short of awful.
The room itself was actually very nice, but it shared a wall with a shop next door. The shop was closed, but for some reason every light was left on overnight. Normally that wouldn’t matter, except one entire wall of the room was made of glass, looking directly into the shop. The light poured through into the room, making it brighter than having the room lights switched on. Unless you enjoy sleeping under what felt like a 1,000-watt spotlight, it was impossible to get any proper rest.
Like most people, my partner and I prefer to sleep in the dark. Unfortunately, the curtains only covered about half of the glass wall, so blocking out the light wasn’t an option.
We tried calling the 24-hour support line several times, but no one answered. We also contacted them through the Trip app and via WhatsApp. The WhatsApp messages were read but ignored, and the Trip app didn’t receive a response until the early hours of the morning, far too late to be of any help. In the end, I didn’t manage to fall asleep until around 5 a.m., when the lights in the shop finally went off.
To make matters worse, there was no apology, no offer to discuss what had happened, and certainly no offer of any compensation or refund for the completely sleepless night. At checkout, the only thing we were asked was to pay for a bottle of water.
It’s a real shame because the room itself was actually pretty good. Had someone simply responded and dealt with the issue, this could have been a very different review. Sadly, a hotel is ultimately somewhere you’re supposed to sleep—and on our second night, that proved impossible.
