Hyatt Regency Danang Resort and Spa

When I booked the hotel, I listed a bunch of requests, and the hotel was able to meet all of them. I booked a two-bedroom garden view room, which was spacious. The hotel facilities are diverse, and the kids had a blast playing in the pool tunnel. The beach had clear water and fine sand. The breakfast had a great variety of food, and the coffee theme changed daily. The only downside is that there's no air conditioning in the hotel lobby, which makes checking in or out during the summer almost unbearable. The room rates during the summer vacation weren't very good value for money.

The environment is beautiful and the service is excellent. The hotel staff even recommended massage services and arranged taxis to other attractions. However, some room facilities are a bit old, and the location is a bit remote with no shops nearby. It takes a 10-minute drive to the city center, and we had to call a taxi every time.

We stayed as a family with our 7-year-old child. What's good: 1) The price-to-quality ratio is excellent, I'd say. 2) Clean beach, long coastline, few people in the sea. 3) Well-maintained grounds; you can tell they take care of it. 4) Delicious food, varied breakfast, 3 restaurants with something for every taste. 5) The rooms are spacious, you can tell they're not new, but everything is clean, and housekeeping is constant. We had a sea-view room on the second floor, although the sea was visible through the pool, which could be seen as a minor drawback. 6) Large area, with entertainment options (tennis, paddle, mini-golf, billiards, a farm, and a game room) and quite large swimming pools. 7) Excellent spa, deserving a separate 5-star rating. The staff is friendly. The masseuse Mina is simply superb! Now for the downsides: 1) Kids' club: When booking, we read many reviews saying it was fantastic. Well, those people don't know what a good kids' club is. Not only is it only free for 2 hours (photo attached), but it's more like a childcare room. There's only one activity per day for children, so don't count on it. 2) 'Napkin' booking (photo attached). There's always a chance your reservation might be missing. 3) SERVICE. This deserves a separate negative! It feels like you're not welcome anywhere and nobody is waiting for you at all. The Vive Oceane restaurant, with its administrator Cristine Vu, deserves a special mention – she acted as if everyone owed her something and she hated everyone around her. There are paid services for sun loungers, but it's as if they don't exist; you can wait an hour for coffee, and the bill takes about an hour too. 4) Dirty pool, lots of people in the pool, and broken tiles in it. Our child even cut their foot. The pool really needs renovation. 5) Lack of infrastructure near the hotel (like a 7/11 in Thailand, for example).