Extremely Disappointing Stay – Would Never Return
My stay at Western Hill Hotel in Da Lat was hands down the worst hotel experience I’ve had in Vietnam. While the room was fairly spacious, it quickly became unbearable due to the lack of air-conditioning—only a standing fan was provided, making it feel like a sauna.
The soundproofing was practically non-existent, and we were constantly disturbed by traffic noise and early morning honking that served as our unwanted alarm clock. On top of that, the bathroom was poorly designed—after every shower, the entire bathroom would flood due to ineffective drainage, making it both inconvenient and unsafe.
The service throughout the hotel was unacceptable. The front desk staff were rude and unwelcoming. Any attempt to seek assistance was met with unfriendly and dismissive responses, leaving us feeling unwelcome from the start.
The housekeeping team was no better. Despite placing a “Do Not Disturb” sign, they persistently knocked and shouted outside our room. When we did request room cleaning, it was done poorly—towels were not replaced, only refolded, and essentials like toilet paper, tissue, and soap were not replenished.
The restaurant experience was equally frustrating. The staff were discourteous, often clearing our plates without even asking if we were done—even though we were still seated and eating. The live station chef repeatedly ignored our order for eggs, despite multiple follow-ups. The worst part: when we asked for coffee (which was being served directly to other guests), the staff told us to get it ourselves from the counter. When questioned, they shockingly responded that they only provided table service to Vietnamese guests, implying a clear bias against foreigners. This discrimination happened daily during our stay.
Overall, Western Hill Hotel does not justify its cost, and I strongly advise against staying here. Between the poor facilities, terrible service, and discriminatory treatment, this hotel completely failed to meet even basic hospitality standards. Given the choice, we would never stay here again.
